Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- Senior IT Administrator managing internal IT infrastructure and information security at AVOW. Ensuring compliance with international standards and providing IT support for global teams.
Responsibilities
- Own and manage our Information Security Management System (ISMS) in accordance with ISO 27001
- Lead the preparation and execution of internal and external security and compliance audits
- Conduct regular risk assessments, maintain the risk register, and manage the risk treatment plan
- Develop, update, and enforce company-wide information security policies, procedures, and best practices
- Manage and improve the company's security awareness program, including phishing simulations and training
- Ensure all processes and documentation are compliant with data protection regulations, particularly GDPR
- Administer and improve the office infrastructure (WLAN, VPN, printers, etc.)
- Manage the full lifecycle of company hardware (laptops, mobile phones, accessories), from procurement and vendor management to setup (MDM) and maintenance
- Administer core internal tools and user access management (SSO, permissions), including Google Workspace Enterprise, Microsoft 365, and Microsoft Entra ID/Intune
- Automate IT processes and workflows to improve efficiency and reduce manual effort
- Provide timely and effective day-to-day IT support for our global team
- Manage the technical onboarding and offboarding of all employees
Requirements
- Proven, hands-on experience managing or playing a key role in an ISO 27001 certified Information Security Management System (ISMS)
- Strong knowledge of data protection regulations, particularly GDPR
- Extensive experience administering a Mobile Device Management (MDM) solution, preferably Microsoft Intune
- Expert-level knowledge of Google Workspace Enterprise and Microsoft 365 suites in a corporate environment
- Well-versed in managing both macOS and Windows 10/11 endpoints
- A natural problem-solver with a proactive, security-first mindset
- Excellent communication and interpersonal skills, with the ability to explain complex technical and security concepts to non-technical colleagues
- Business fluency in English
- Nice to Have: Professional certifications such as ISO 27001 Lead Implementer/Auditor, CISM, or CISSP
- Proficiency in Linux environments
- Previous experience working with remote international teams
- German language skills
Benefits
- Learning & Development opportunities
- Sabbatical policy
- Subsidized membership plans for public transportation and sports
- German Course subsidy
- Bike leasing program
- Healthy (also not so healthy) snacks in the office every day
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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