Director of Engineering leading technology integration strategies for Royal Caribbean Group. Manage multi - million - dollar integration portfolios and oversee external system integrations across e - commerce platforms.
About the role
- Senior Endpoint Engineering Specialist managing customer endpoint systems with minimal direction. Contributing to high-performing team culture at Datacom while focusing on customer satisfaction.
Responsibilities
- Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune)
- Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
- Operate in, and contribute to the winning culture of a high performing team
- Identify service improvements, efficiencies and/or cost reductions for Datacom customers
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
- Perform upgrades on applicable hardware and operating systems as required/requested
- Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
- Assist with projects as required and act as the lead
- Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles
- Occasional travel to Datacom, customer sites and conferences when required.
Requirements
- Strong technical knowledge of Microsoft Endpoint Configuration Manager including Intune
- Strong technical knowledge of Azure Virtual Desktop (AVD)
- Strong technical knowledge of Active Directory – Group Policy Management
- Strong Scripting ability (PowerShell, VBScript, Batch)
- Experience with Windows 10 task sequencing and end point configuration
- Experience with facilitating large and enterprise scale software deployments
- Exceptional knowledge of Windows Modern Desktop technologies
- Minimum 4+ years’ experience in SOE migrations, projects, and implementation
- Minimum 3+ years' experience in MECM
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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