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Hybrid Senior Director – Communications, Authentication Fraud Solutions
Posted 4 months ago
About the role
- Senior Director overseeing communications fraud solutions, guiding strategy and product development at TransUnion. Driving global expansion while collaborating with cross-functional teams and stakeholders.
Responsibilities
- Lead and own retention and growth strategy, defining vision, for the communications and authentication fraud solutions at GFS
- End-to-end fraud product responsibility covering GFS product strategy/innovation, business & product requirements & definition, use case prioritization, and road mapping for key communications and authentication fraud solutions
- Manage overall product health including the product backlog, ongoing product support and product sunset strategies
- Be the subject matter expert on go-to-market partnerships with mobile network operators, capability and business partners involved in bringing products to market
- Monitor and analyze product financials, KPIs, customer feedback, and the competitive landscape as it relates to fraud solutions used communications and authentication
- Articulate the strategy and drive execution of the global expansion of US-focused communications fraud solutions to become a global solutions offering within 18-24 months
- Work across regions with Head of Frauds and regional technology teams to understand regional landscape, technology/regulatory/communication networks, and translate into roadmap and product requirements
Requirements
- 15+ years experience in product management, technology, and/or operations, particularly in the telecommunications industry
- 7+ years experience managing fraud or telecommunications solutions in a leader capacity
- Deep familiarity and experience with communications networks and industry standards (e.g. STIR/SHAKEN)
- Knowledge of the communications regulatory and compliance environment (US and global)
- Experience defining product requirements, including understanding and defining complex technical architectures, and roadmaps for data and/or technical solutions
- Experience with communications fraud solutions in the industry, including voice biometrics/caller authentication/network forensics
- Proven ability to create compelling and effective communication, cross-functionally and at all levels
- Highly developed ability to lead a team of experts, collaborate in a complex matrix structure with critical stakeholders & talent
- Proven track record of leading expansion/launch of new solutions in existing and new markets
Benefits
- flexible time off for exempt associates
- paid time off for non-exempt associates
- up to 12 paid holidays per year
- health benefits including medical, dental, and vision
- mental health support
- disability benefits
- up to 12 weeks of paid parental leave
- adoption assistance
- fertility planning coverage
- legal benefits
- long-term care insurance
- commuter benefits
- tuition reimbursement
- charity gift matching
- employee stock purchase plan
- 401(k) retirement savings with employer match
- access to TransUnion’s Employee Resource Groups
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