Senior Design Manager leading design and content teams for Nubank's AI-powered private banking solutions. Shaping user experience through trusted AI interactions across various platforms.
Responsibilities
Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience.
Define and evolve the design north star for the private banker — how it looks, feels, and behaves across touchpoints.
Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences.
Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency).
Coach and grow the team — helping them balance craft excellence with experimentation and speed.
Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production.
Create frameworks for evaluating AI experience quality — usability, emotion, trust, and value perception.
Requirements
You’ve built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights).
You think systemically but care deeply about detail and tone.
You’re a natural coach — you know how to elevate others’ craft and clarity.
You balance strategic thinking with the ability to dive deep into design problems.
You’re comfortable working with uncertainty and helping teams find structure in emerging spaces.
You advocate for human values in AI — fairness, clarity, empathy — not as slogans but as design principles.
Benefits
Opportunity of earning equity at Nu
Medical Insurance
Dental and Vision Insurance
Life Insurance and AD&D
Extended maternity and paternity leaves
Nucleo - Our learning platform of courses
NuLanguage - Our language learning program
NuCare - Our mental health and wellness assistance program
401K
Saving Plans - Health Saving Account and Flexible Spending Account
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