Senior Product Designer leading design across partners and merchant journeys at YouLend, a rising fintech firm.
About the role
- Senior Design Manager leading design and content teams for Nubank's AI-powered private banking solutions. Shaping user experience through trusted AI interactions across various platforms.
Responsibilities
- Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience.
- Define and evolve the design north star for the private banker — how it looks, feels, and behaves across touchpoints.
- Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences.
- Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency).
- Coach and grow the team — helping them balance craft excellence with experimentation and speed.
- Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production.
- Create frameworks for evaluating AI experience quality — usability, emotion, trust, and value perception.
Requirements
- You’ve built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights).
- You think systemically but care deeply about detail and tone.
- You’re a natural coach — you know how to elevate others’ craft and clarity.
- You balance strategic thinking with the ability to dive deep into design problems.
- You’re comfortable working with uncertainty and helping teams find structure in emerging spaces.
- You advocate for human values in AI — fairness, clarity, empathy — not as slogans but as design principles.
Benefits
- Opportunity of earning equity at Nu
- Medical Insurance
- Dental and Vision Insurance
- Life Insurance and AD&D
- Extended maternity and paternity leaves
- Nucleo - Our learning platform of courses
- NuLanguage - Our language learning program
- NuCare - Our mental health and wellness assistance program
- 401K
- Saving Plans - Health Saving Account and Flexible Spending Account
- Work-from-home Allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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