About the role

Sr. Delivery Manager responsible for platform performance in data engineering at Early Warning. Leading day-to-day operations and collaborating with teams for successful client implementations.

Responsibilities

Oversees platform architecture requirements and recommends changes to ensure adequate performance requirements are satisfied.
Works closely with the Production Control Analysts and Technology Operations in day-to-day support functions and with others as necessary to ensure successful new client implementations.
Participates in platform projects to ensure reliability, scalability, functionality, capacity, and performance requirements are not adversely impacted.
Performs user acceptance testing (UAT) and deploys code into production.
Documents all new application functionality, including workflow diagrams, and assists in training Production Control Staff.
Provides day to day oversight of the systems and overall functionality and performance which includes recommendation and/or approval of changes to the application environment(s).
Responsible for taking immediate action to resolve critical issues and/or problems related to platform(s) and performance.
Monitors and analyzes day to day performance of assigned platforms to ensure required performance is maintained.
Works with Director Delivery Lead to create and maintain Disaster Recovery plans for all assigned applications.

Bachelor’s Degree in Computer Science, Business, or related field or equivalent experience.
Five plus years of knowledge and/or experience in development, project management, and requirements for systems performance and reliability.
Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
Advanced knowledge of platform architecture systems and requirements.
Knowledge and/or experience with customer implementations is a plus.
Effective leadership and the ability to manage multiple priorities
Strong attention to detail and accuracy.
Effective verbal and written communications skills.

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
12 weeks of Paid Parental Leave
Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.