Hybrid Senior Data Platform Support Engineer

Posted 3 weeks ago

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About the role

  • Serves as the primary owner and administrator for assigned data platforms.
  • Architects, configures, and maintains applications to align with business and technical requirements.
  • Establishes best practices for system administration, performance optimization, risk management, and security.
  • Maintains a platform road map and works with leadership to prioritize enhancements and upgrades.
  • Provides expert-level application and system support to internal teams and user communities.
  • Diagnoses, troubleshoots, and resolves complex application issues; escalates to infrastructure support or vendor teams as necessary.
  • Performs root cause analysis and implements preventative measures to ensure system reliability.
  • Maintains ownership of all assigned issues through resolution and documentation.
  • Designs and implements integrations between data platforms and other enterprise systems.
  • Evaluates and enhances system architecture to meet changing business needs.
  • Conducts performance monitoring and tuning, ensuring optimal uptime and resource utilization.
  • Defines and tracks KPIs, SLAs, and other operational metrics in collaboration with stakeholders.
  • Develops and deploys automation scripts and tools to improve efficiency and reduce manual workloads.
  • Leads or participates in automation and optimization projects across the data platform ecosystem.
  • Researches, evaluates, and recommends third-party applications that align with business objectives.
  • Ensures successful installation, validation, and documentation of vendor-provided upgrades and patches.
  • Monitors license usage, forecasts needs, and manages compliance with licensing agreements.
  • Provides metrics and budget recommendations during annual planning cycles.
  • Develops and maintains comprehensive documentation, including policies, procedures, and configuration details.
  • Delivers user training sessions and promotes best practices to drive adoption and proficiency.
  • Provides timely and accurate reporting on application health, performance, and project status.
  • Manages projects involving new functionality, integrations, and process automation.
  • Supports the organization’s data security, privacy, and compliance initiatives.
  • Implements and maintains security standards, access controls, and audit readiness.

Requirements

  • Education or experience typically obtained through completion of a bachelor’s degree in computer science, information systems, engineering, or related field.
  • 5-8 years of experience supporting enterprise applications, data platforms, or system integrations in a production environment.
  • Strong knowledge of SQL, data integration tools, APIs, scripting languages (Python, PowerShell, Bash), and automation frameworks.
  • Familiarity with cloud-based platforms (AWS, Azure, GCP) and related monitoring tools.
  • Experience with ETL/ELT pipelines, data governance frameworks, and data warehouse technologies preferred.
  • Experiencing managing Tableau and/or Cloudera infrastructure preferred.
  • Excellent problem-solving, communication, and collaboration skills.
  • Proven ability to manage multiple priorities and deliver solutions in a dynamic environment.
  • Strong analytical mindset with attention to detail and continuous improvement.

Benefits

  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
  • Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

Job title

Senior Data Platform Support Engineer

Job type

Experience level

Senior

Salary

$100,000 - $155,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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