Client Experience Consultant with Cigna Healthcare enhancing client value through product and service support. Collaborating with Account Executives and internal teams to ensure client satisfaction and product optimization.
About the role
- Senior Consultant at Mobilityways focusing on strategies for reducing commuter emissions. Delivering consultancy projects for large employers with innovative climate tech solutions.
Responsibilities
- Ensure that our large employer clients hit their commuter emissions reduction targets.
- Deliver successful projects measured by internal metrics such as Tonnes of CO2e saved and client satisfaction (NPS).
- Work with assigned Account Manager / Account Director against the Impact Plan.
- Provide product training for new clients and advice on travel surveys.
- Complete insightful data analysis and compile reports.
Requirements
- A relevant degree (preferably in geography, environment science, sustainability, climate change).
- Passion for our mission.
- Computer literate (for internal processes need to be confident with Office365 suite).
- Industry accreditation (such as ISEP, CIHT).
- Project management experience/qualification.
- Industry experience as a consultant or as a sustainability professional.
- An understanding of or passion for behavioral change.
- A full UK driving license.
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