Business Analyst I implementing changes to channel applications supporting TELUS and Koodo. Coordinating testing efforts and managing system releases in a fast - paced environment.
About the role
- Business Analyst Senior driving CRM solutions for global clients in a hybrid role at NEORIS. Seeking Dynamics 365 expertise to enhance client business processes.
Responsibilities
- Design CRM workflows and map business processes to Dynamics 365 using BPMN and UML
- Develop functional specifications, user stories, and test cases; support UAT validation
- Collaborate with stakeholders to analyze processes and implement CRM improvements
- Partner with Product Owners to define CRM roadmaps and design tailored solutions
- Facilitate workshops and advise on Dynamics 365 capabilities and best practices
- Lead CRM implementation projects, managing scope, timelines, and delivery
Requirements
- 5+ years' experience in CRM consulting or business analysis with a focus on Dynamics 365
- Strong ability to translate business requirements into effective CRM solutions
- Experience working in agile environments and collaborating with cross-functional teams
- Advanced English (B2/C1) – essential for international projects
- Excellent stakeholder management and communication skills
- Nice to have: Microsoft certifications (MB-200, PL-200, MB-210 or similar)
- Experience in change management and user adoption
- Project management skills covering initiation through closure
- Knowledge of Power Platform (Power Apps, Power Automate, Power BI)
- Experience in international, multicultural environments
Benefits
- Meal and food vouchers: Monthly allowances to support dining expenses at home and outside
- Private pension plan: Complementary retirement contributions for future financial planning
- Health plan: High-quality medical coverage for you and your legal dependents
- Dental plan: Comprehensive dental care with an extensive provider network
- Life insurance: Protection and security for you and your loved ones
- English/Spanish lessons: Support for ongoing language learning
- Wellhub: Access to discounts and benefits for gyms and wellness programs
- Childcare assistance: Financial support for early childhood education expenses
- Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
MH
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