About the role

Business Analyst I implementing changes to channel applications supporting TELUS and Koodo. Coordinating testing efforts and managing system releases in a fast-paced environment.

Responsibilities

Manage implementation phase of projects and system releases, including: Identifying and assessing testing requirements
Coordinating testing efforts across cross-functional teams including QA, BT, Finance and Inventory
Developing test cases and conducting User Acceptance Testing of all impacted systems
Working with the Operations and Communications teams to develop communication and documentation for the field re: system changes or outages
Managing the production release schedule and mapping out the timelines
Working in conjunction with other cross-functional groups (i.e. CE, PD, and Pricing) on product, service and project launches and managing ongoing communication
Identifying and communicating appropriate information to all stakeholders as required
Providing project support to other members of the Project Office
Supporting the TELUS Retail Limited Business Continuity program issues and incident management
Engaging channel operational support groups to evaluate effectiveness of launch initiatives through call shadowing, field visits, and team meetings
Participating in providing feedback to generate solutions with functional channel teams including training, support documentation, process redesigns

Must have in-depth knowledge of Sales platform and customer management application knowledge
Sales application business processes and operations
Must be flexible and have the ability to work irregular hours for testing purposes (i.e. evenings, early morning and weekends)
Excellent time management and organizational skills, with the ability to prioritize and multi-task
Strong leadership potential
Demonstrated initiative outside of normal work responsibilities with record of strong achievement
Demonstrated leadership, problem solving, negotiation, communication and analytical skills
Strong collaboration skills and the ability to work independently and in a team environment
Effective communication and interpersonal skills
Passionate about systems, client experience, high performance and fast-paced work culture
Strong analytical and problem solving skills
Formal training in project management desirable
Proficient with the Google Suite (Docs, Sheets, Slides, etc)
Bilingualism in English and French an asset
Experience working with Salesforce an asset
Experience with User Acceptance Testing an asset

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …