Application Support Engineer providing technical guidance on technology projects for 20+ applications. Partnering with US and Enterprise teams to migrate IAM capabilities and perform system testing tasks.
Responsibilities
Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements
Analyze proposed application identity management designs and provide feedback on potential gaps
Partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution
Assist with the onboarding of functional ids to CyberArk
Coordinate and/or perform installations, configurations and system testing producing deliverables related to projects
Research, assessment, and migration of applications from IDM to AllAccess
Design data feeds used for AVIP (file) patterns
Lead and manage internal and external teams in configuring applications and connection points for the AD patterns
Work with development teams to design integration points, such as REST and SOAP calls, for the API patterns
Review, plan, test and implement system upgrades and enhancements with internal and external vendor resources
Perform application changes utilizing the change management process
Ensure adherence to all regulatory and information security standards and policies
Requirements
Minimum of 3 to 5 years of experience in an application support role
1 to 3 years of business experience in banking
Experience with user provisioning software and managing user provisioning migrations and/or software implementations
Experience with using ITIL Change, Incident and Problem management processes
Coordinating the production support needs
Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.
Problem solving, critical thinking and decision-making skills required
Experience with workflows, forms, and/or reports
Familiarity with cloud technologies such as Azure
Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts
File integration experience would be nice to have
Experience with FIS banking applications, including IBS core processing platform, would be a nice to have
Validate and submit responses to requests for information from audits
Embrace and advocate change
Influential, relationship management and networking, inspiring outcomes by sharing expertise
Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends
Solid collaborator: Support and mentor intermediate engineers
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