Application Support Engineer supporting client - facing operations and product implementations for financial technology. Responsible for handling operational issues and providing support across various channels.
About the role
- Application Support Engineer providing technical guidance on technology projects for 20+ applications. Partnering with US and Enterprise teams to migrate IAM capabilities and perform system testing tasks.
Responsibilities
- Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements
- Analyze proposed application identity management designs and provide feedback on potential gaps
- Partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution
- Assist with the onboarding of functional ids to CyberArk
- Coordinate and/or perform installations, configurations and system testing producing deliverables related to projects
- Research, assessment, and migration of applications from IDM to AllAccess
- Design data feeds used for AVIP (file) patterns
- Lead and manage internal and external teams in configuring applications and connection points for the AD patterns
- Work with development teams to design integration points, such as REST and SOAP calls, for the API patterns
- Review, plan, test and implement system upgrades and enhancements with internal and external vendor resources
- Perform application changes utilizing the change management process
- Ensure adherence to all regulatory and information security standards and policies
Requirements
- Minimum of 3 to 5 years of experience in an application support role
- 1 to 3 years of business experience in banking
- Experience with user provisioning software and managing user provisioning migrations and/or software implementations
- Experience with using ITIL Change, Incident and Problem management processes
- Coordinating the production support needs
- Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.
- Problem solving, critical thinking and decision-making skills required
- Experience with workflows, forms, and/or reports
- Familiarity with cloud technologies such as Azure
- Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts
- File integration experience would be nice to have
- Experience with FIS banking applications, including IBS core processing platform, would be a nice to have
- Validate and submit responses to requests for information from audits
- Embrace and advocate change
- Influential, relationship management and networking, inspiring outcomes by sharing expertise
- Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends
- Solid collaborator: Support and mentor intermediate engineers
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, social recognition program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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