Hybrid Senior Application Support Engineer

Posted 2 months ago

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About the role

  • Application Support Engineer providing technical guidance on technology projects for 20+ applications. Partnering with US and Enterprise teams to migrate IAM capabilities and perform system testing tasks.

Responsibilities

  • Provide technical guidance concerning business implications of technology projects for 20+ applications and create solutions to meet project requirements
  • Analyze proposed application identity management designs and provide feedback on potential gaps
  • Partner with US and Enterprise technology and InfoSec teams to migrate IAM capabilities of US Region applications to Enterprise All Access solution
  • Assist with the onboarding of functional ids to CyberArk
  • Coordinate and/or perform installations, configurations and system testing producing deliverables related to projects
  • Research, assessment, and migration of applications from IDM to AllAccess
  • Design data feeds used for AVIP (file) patterns
  • Lead and manage internal and external teams in configuring applications and connection points for the AD patterns
  • Work with development teams to design integration points, such as REST and SOAP calls, for the API patterns
  • Review, plan, test and implement system upgrades and enhancements with internal and external vendor resources
  • Perform application changes utilizing the change management process
  • Ensure adherence to all regulatory and information security standards and policies

Requirements

  • Minimum of 3 to 5 years of experience in an application support role
  • 1 to 3 years of business experience in banking
  • Experience with user provisioning software and managing user provisioning migrations and/or software implementations
  • Experience with using ITIL Change, Incident and Problem management processes
  • Coordinating the production support needs
  • Responsible for documentation such as deficiencies, deviations, application flow diagrams, SCM plans, etc.
  • Problem solving, critical thinking and decision-making skills required
  • Experience with workflows, forms, and/or reports
  • Familiarity with cloud technologies such as Azure
  • Understanding of RBAC, Privileged Access Management, and Privileged Identity Management concepts
  • File integration experience would be nice to have
  • Experience with FIS banking applications, including IBS core processing platform, would be a nice to have
  • Validate and submit responses to requests for information from audits
  • Embrace and advocate change
  • Influential, relationship management and networking, inspiring outcomes by sharing expertise
  • Digitally savvy; innovative, embrace evolving technologies; easily adapt to new tools and trends
  • Solid collaborator: Support and mentor intermediate engineers

Benefits

  • Competitive salary
  • Incentive pay
  • Banking benefits
  • Benefits program*
  • Defined benefit pension plan*
  • Employee share purchase plan
  • Vacation offering
  • Wellbeing support
  • MomentMakers, social recognition program

Job title

Senior Application Support Engineer

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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