Sales Quality Assurance Analyst evaluating sales processes at Pipeline Gurus while providing analysis and insights to enhance sales performance and customer satisfaction.
Responsibilities
Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices.
Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures.
Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement.
Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues.
Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams.
Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction.
Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards.
Requirements
Bachelor’s degree in Business, Marketing, or a related field.
2+ years of experience in sales quality assurance, sales analysis, or a similar role.
Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making.
Excellent attention to detail and a commitment to maintaining high-quality standards.
Experience with CRM systems and sales analysis tools.
Excellent communication skills, both written and verbal, with the ability to provide constructive feedback.
Ability to work collaboratively in a team-oriented environment.
Proactive approach to problem-solving and process improvement.
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