Quality Assurance Analyst monitoring Third Party risk and performance at Barclays' US Consumer Bank. Collaborating across functions to strengthen risk management and regulatory outcomes.
About the role
- Sales Quality Assurance Analyst evaluating sales processes at Pipeline Gurus while providing analysis and insights to enhance sales performance and customer satisfaction.
Responsibilities
- Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices.
- Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures.
- Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement.
- Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues.
- Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams.
- Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction.
- Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in sales quality assurance, sales analysis, or a similar role.
- Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making.
- Excellent attention to detail and a commitment to maintaining high-quality standards.
- Experience with CRM systems and sales analysis tools.
- Excellent communication skills, both written and verbal, with the ability to provide constructive feedback.
- Ability to work collaboratively in a team-oriented environment.
- Proactive approach to problem-solving and process improvement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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