Risk & Incident Specialist at Bupa helping to strengthen risk and incident management in UKI operations. Play a vital role in ensuring regulatory compliance and customer safety through proactive risk management.
About the role
- Risk Operations Analyst ensuring fraud prevention and operational integrity in fast-moving fintech startup. Utilizing SQL and statistical skills for fraud detection and compliance reporting.
Responsibilities
- Review daily transactions to identify potential fraud, manufactured spend, or high-risk patterns across merchant categories, user behavior, and funding sources.
- Partner with the Risk and Data teams to refine our internal Risk Score model; use SQL and statistical models to detect anomalies, trends, or exposure spikes.
- Support chargeback and dispute analysis efforts; compile documentation and track dispute outcomes to improve our win rate.
- Collaborate with fintech and banking partners to escalate and resolve risk events, KYC/AML alerts, and fraud signals.
- Work with Product and Compliance to meet reporting requirements through accurate, timely, and audit-ready data.
- Design and tune platform rules (e.g. velocity limits, merchant blocks, IP/geolocation rules) to proactively mitigate fraud and reduce exposure.
- Draft warning or education emails for users exhibiting risky behavior, balancing compliance clarity with empathetic communication.
Requirements
- Proficiency in SQL and comfort working with large datasets.
- Strong grasp of statistics and data interpretation.
- Familiarity with RESTful APIs.
- Strong analytical skills (comfortable in Sheets, SQL, or dashboard tools like Metabase).
- Experience in fraud prevention, payments, or fintech risk operations preferred. But willing to teach as well.
- Ability to balance detail-oriented review with fast decision-making under pressure.
- Clear communicator who can synthesize data into actionable insights for leadership.
- Collaborative mindset and willing to work across Risk, Customer Success, and Engineering.
Benefits
- Medical insurance plans
- Dental insurance plans
- Vision insurance plans
- Unlimited vacation
- 401(k) match
- Monthly wellness stipend
- Basic life insurance
- Weekly lunches in office
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