Risk and Fraud Analyst responsible for investigating fraud detection at Sporty. Collaborating in a fast-paced environment to enhance preventative measures against fraud.
Responsibilities
Investigating and monitoring queues with defined rules.
Willingness to work in a dynamic, high growth environment with shifts during the week, weekends, and holidays.
Monitor various queues and define corrective and preventive actions.
Ensure all agreed timelines for investigations are met.
Maintain a customer-centric throughout the process lifecycle.
Monitor quality investigations ensuring strong customer service and root cause analysis.
Analyze documents, e.g. ID and passports, and identify any fabricated documents.
Engage with stakeholders to improve processes.
Identify gaps within the process and systems and provide suggestions to mitigate the risk.
Requirements
2 years experience within the Gambling industry.
2 to 3 years experience in fraud prevention, detection, and investigation.
Problem-solving and analytical experience.
Strong communication and interpersonal skills.
Benefits
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
South African employment contract
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities
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