Director of Helpline Partnerships shaping CAF’s programmatic partnerships and providing leadership for external facing programmatic infrastructure. Responsible for managing relationships with clinical partners, vendors, and research partners.
About the role
- Regional Key Account Manager overseeing service sales for transit customers in Southern California. Drive aftermarket sales and enhance customer engagement within the rail supply industry.
Responsibilities
- Manage service sales opportunities across 10 to 20 transit customers within the region
- Drive aftermarket parts sales and identify engineering services opportunities (overhaul, modernization, kitting)
- Deepen customer relationships through regular on-site engagement
- Serve as the primary commercial point of contact, owning account performance and driving actions to meet quarterly and annual order intake targets
- Collaborate with internal teams and customer stakeholders for improved outcomes
- Develop understanding of customer maintenance practices, procurement cycles, and operational priorities
- Capture parts demands and identify competitive threats
- Develop aftermarket parts annual orders budgets for Transit and Locomotives
- Support pricing strategy and contract negotiations
- Own weekly sales reporting and drive corrective actions.
Requirements
- Technical knowledge of rolling stock maintenance and operations, including mechanical systems
- 10+ years in the rail supply industry
- Comfortable engaging with railway maintenance shop personnel, superintendents, and procurement managers
- Strong commercial acumen and sales experience
- Proficiency in Salesforce CRM reporting and Oracle systems
- Ability to travel to cover regional accounts (up to 50%)
- Strong oral and written communication skills
- Demonstrated ability to execute plans and achieve goals
- Strong ability to work with cross functional teams and clearly communicate customer needs
- Passion for customer success and continuous improvement.
Benefits
- health, welfare, and retirement benefits
- an annual bonus, if eligible
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