Work with the Director of Strategy and Implementation to identify and execute projects that align with the company's strategic and/or operational objectives.
Analyze and provide recommendations for improvement by combining client data, subject matter experts, and data analytics tools.
Can act as project liaison, communicating between staff and various managers to ensure timelines.
Work directly with business users to understand business processes, gather & document requirements to implement system changes that meet business need.
Assist with evaluating the complexity of project requests to determine the necessary elements and overall prioritization.
May work directly with clients or client solutions teams to ensure a successful onboarding of new accounts and/or projects.
Assist in the coordination testing, training, and implementation of system changes. Participate where appropriate.
Evaluate the complexity of project requests to determine the necessary elements and overall prioritization.
Requirements
Bachelor’s Degree in Business or other related major or equivalent relevant work experience required
Excellent interpersonal skills and able to collaborate with all levels of the organization
Able to take initiative and have a solutions/results mindset
Ability to be a change leader
Ability to work collaboratively across cultures and organizations; strategically focused on continuous improvement.
Ability to identify tasks critical to keeping customer satisfaction levels in check
Ability to delegate and manage from a high level across multiple departments, clients, and operations teams
Ability to deliver presentations in front of clients and key stakeholders
Ability to manage financial budgeting and forecasting. Understand all levers that can impact profitability
Excellent oral and written communication skills – ability to deliver constructive feedback and inspire employees to deliver positive results
Excellent time management skills
Solid understanding of Word, Excel, and MS Office suite
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