Hybrid Product Owner – Operations

at Wechselpilot

• Job title: Product Owner – Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €41,000 - €50,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Hamburg, Germany

About the role

• Product Owner overseeing IT projects and operations processes for energy contract optimization at Wechselpilot. Collaborating with stakeholders and cross-functional teams in a hybrid work environment.

Responsibilities

• You will take responsibility for key IT projects related to our in-house CRM system, interfaces to energy providers and other tools that support our core processes
• Gather, prioritize and translate requirements from Customer Support and Operations into clear user stories and acceptance criteria
• Maintain and prioritize the product backlog, plan releases and develop roadmaps in close coordination with development, management and other stakeholders
• Work closely with cross-functional teams to ensure on-time delivery and high quality
• Support testing, roll-out and feedback processes to ensure continuous improvement of our IT systems and services
• Identify optimization opportunities in existing processes, initiate automation measures and actively contribute to the further development of our IT landscape
• Assist with the introduction and selection of suitable models/services for AI-supported automation and optimization of core processes

Requirements

• Several years of experience as a Product Owner, Product Manager, IT Project Manager or in a comparable role, ideally in digital or data-driven environments
• Experience working with interdisciplinary teams (Operations, Customer Care) and agile methodologies (Scrum, Kanban, etc.)
• Practical experience with AI (LLMs, prompting, AI orchestration)
• Basic understanding of IT architectures, interfaces (APIs), databases and software development – you don't need to code, but you should be able to speak the developers' language
• Analytical, structured thinking: ability to classify technical requirements and translate them into measurable business value
• Market- and customer-oriented mindset: you understand our existing customers’ needs and use data to set priorities
• Strong communication and facilitation skills to mediate between stakeholders
• High initiative, flexibility and enthusiasm for responsibility in dynamic, growing structures

Benefits

• Flexible working hours and the option to work remotely 2 days per week
• Personal development opportunities
• An open feedback culture and transparent communication
• A motivated, supportive team with a flat organizational structure and openness to new ideas and solutions
• A permanent employment contract
• Fun team events and break activities such as darts or table tennis
• Employee discounts with many partners (e.g., reduced gym memberships)
• Bike leasing with Wechselpilot
• Subsidy for the Deutschlandticket and good public transport connections
• Company pension scheme with employer contribution
• Free hot and cold drinks, snacks and fruit in the office