Elite Operations Professional providing operational support and world - class customer service at Cetera Financial Group. Handling a variety of tasks including account processing and customer inquiries.
About the role
- Process Improvement Manager leading initiatives to enhance efficiency in Behavioral Health operations. Collaborating with teams to implement innovative solutions and drive continuous improvement.
Responsibilities
- Lead and manage process improvement projects to streamline operations within the Behavioral Health services organization
- Utilize Lean Six Sigma methodologies to identify inefficiencies and implement strategic solutions
- Collaborate with stakeholders to assess current processes, identify areas for improvement, and develop comprehensive plans
- Analyze data to track process performance and identify trends or areas for improvement
- Facilitate workshops and training sessions for staff to promote a culture of continuous improvement
- Develop and maintain process documentation, ensuring all practices align with industry standards and regulatory requirements
- Monitor and report on the progress and outcomes of improvement initiatives to senior management
- Champion change management efforts by communicating effectively with team members and stakeholders.
Requirements
- Requires a BA/BS in a related field and minimum of 5 years process improvement or project management experience
- Minimum of 5 years of experience in process improvement or project management within a healthcare or related environment
- Lean Six Sigma Black Belt certification
- Proven track record of leading successful process improvement initiatives
- Proven analytical, problem-solving, and decision-making skills
- Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels
- Proficiency in process mapping and project management tools.
- Ability to thrive in a fast-paced and dynamic environment with a focus on delivering value.
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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