Portobello Shop seeks a Process Analyst for mapping and redesigning processes in retail. Collaborate on efficiency improvements and automation initiatives in a dynamic environment.
Responsibilities
Map, design and update processes for partner areas, ensuring end-to-end visibility and appropriate documentation.
Identify improvement opportunities through process analysis, data, metrics and feedback from stakeholders.
Conduct diagnostics and facilitate continuous improvement workshops focused on gains in efficiency, quality or experience.
Support initiatives to simplify and automate processes, in partnership with technical and operational teams.
Work with business areas to prioritize and implement improvements, monitoring results and ensuring sustainability.
Support the development and evolution of process policies, flows and governance.
Collaborate with different teams and stakeholders to build integrated solutions aligned with business objectives.
Requirements
Previous experience with process mapping and redesign
Experience with projects or initiatives in continuous improvement, such as Lean, Kaizen, PDCA, etc.
Strong critical analysis skills, clear communication and ability to work collaboratively.
Knowledge of mapping tools (such as Bizagi, Lucidchart, Miro, Visio, etc.).
Desirable: knowledge of performance indicators (KPIs), change management and process automation.
Benefits
Medical and dental insurance
Life insurance
Meal allowance
Transportation voucher
Vacation bonus
Pharmacy assistance
Assistance for dependents with disabilities
Wellhub (wellness platform)
Paid day off in the month of your birthday
Discount on purchases of Portobello products
Discount network — partnerships with various organizations
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