Senior Product Manager at QS shaping student and partner journeys. Focusing on engagement, conversion, and retention for higher education products.
About the role
- Drive innovation in AI applications and features for Epicor's Cognitive ERP. Manage product lifecycle, collaborate with teams, and deliver customer-centric solutions at scale.
Responsibilities
- Defining and driving the strategic direction, vision, and priorities for AI applications and features within Epicor’s Cognitive ERP.
- Managing the full product lifecycle—from ideation through launch and ongoing enhancements—by collaborating closely with cross-functional teams.
- Orchestrating a multi-year AI product roadmap in partnership with executive leadership, development teams, and business stakeholders.
- Balancing the delivery of new AI features with enhancement requests based on customer feedback, usability insights, and market trends.
- Evaluating and updating pricing models using customer value analysis and ROI assessments.
- Leading cross-functional team meetings, aligning engineering, data science, UX, and marketing on product priorities.
- Supporting go-to-market strategies by working with Product Marketing to develop positioning, demos, enablement materials, and customer references.
- Engaging directly with customers and advisory groups to gather feedback, validate product directions, and ensure alignment with real-world needs.
- Staying current with AI/ML and GenAI trends and technologies, identifying opportunities for integration into product development processes and experiences.
Requirements
- 10+ years of progressive product management experience with a strong track record of successful product launches.
- 4+ years of specialized experience working in AI, machine learning, or intelligent automation domains.
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).
- Expertise in customer empathy, user-centered design, value proposition development, and product validation.
- Strong business acumen and experience performing ROI analysis and strategic pricing evaluations.
- Experience leading cross-functional teams across engineering, UX, marketing, and data science.
- Solid understanding of Agile methodologies and the software development lifecycle.
- Familiarity with SaaS products and cloud-based AI architectures.
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
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