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Phoenix GroupUser Experience Consultant
User Experience Consultant in the Colleague Experience team at Phoenix Group. Deliver innovative solutions and enhance user experiences within the People Function.
About the role
- Define and communicate the overall design vision and strategy that aligns with Quandri's business goals and AI-first approach
- Lead the end-to-end design process from research to implementation, including user research, design system creation, and cross-functional collaboration
- Design groundbreaking AI-powered user experiences that feel intuitive, trustworthy, and transformative for insurance professionals
- Collaborate with product management and engineering leadership to ensure timely and high-quality design implementation
- Establish user research practices and customer feedback loops to inform strategic design decisions
- Define and track key design metrics to measure success and drive business outcomes
- Pioneer design patterns for cutting-edge AI/ML features including confidence indicators, explainability, and human-AI collaboration
- Provide guidance and actively develop the skills of fellow designers, fostering a culture of learning and collaboration as our team grows
- Serve as the senior design voice within the company, ensuring a user-first mindset across all product decisions
- Partner with leadership team on product strategy and company direction
Requirements
- 8+ years of product design experience, with significant leadership experience in B2B SaaS products at senior IC level
- Proven track record of building design systems from scratch and scaling design functions at high-growth, venture-backed companies
- Strong experience designing AI-powered products, with good understanding of machine learning workflows, conversational interfaces, and intelligent automation
- Demonstrated ability to design complex, enterprise-level interfaces and transform complicated workflows into intuitive experiences
- Advanced user research and analytical skills with experience driving strategic design decisions through data
- Excellent stakeholder management and influence skills, with ability to align executive teams and drive organizational change
- Experience building and leading high-performing design teams in fast-paced, ambiguous environments
- Portfolio demonstrating strategic systems thinking and ability to create consistency across multiple complex products
- Track record of driving measurable business impact through design
Benefits
- Enhanced employee stock options reflecting senior role
- Comprehensive health benefits, including Lifestyle Spending Account
- Four weeks of paid vacation per year
- Work anywhere in the world for 60 days of the year
- Parental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary)
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