Develop custom features on the Sitetracker package to address specific customer business needs. Collaborate with customers to translate their requirements into technical solutions while ensuring quality and timeliness.
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Hybrid Principal IT Architect – Americas, Salesforce Solution & Platform Architecture
Posted 2 months ago
About the role
- Principal Salesforce Solution & Platform Architect driving Salesforce solutions for global commercial excellence. Lead and optimize Salesforce capabilities to enhance business opportunities with a strong focus on collaboration.
Responsibilities
- Be a thought leader on the Global Salesforce Commercial Platforms IT team and beyond
- Responsible for owning the business requirement gathering/documentation as well as overall design and configuration of the solutions
- Work independently or as part of a delivery team to implement new experience solutions and set them on journey for success and scalability with Salesforce products
- Provide thought leadership and architectural guidance on implementation with our key partners, particularly focusing on optimization of Salesforce solutions
- Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products
- Provide detailed level of effort estimates for proposed solutions
- Articulate the benefits and risks to a solution’s feasibility and functionality
- Provide hands-on, expert-level technical assistance to Salesforce admins and developers
- Coach and mentor junior technical and functional team members
- Assist internal Commercial Business and IT partners with enhancing or expanding their current implementation of Salesforce
- Lead business and technical design workshops our internal partners’ Commercial processes and create scalable, sustainable solutions following Salesforce best practices
- Conduct Discovery sessions to interpret and deeply understand business requirements while documenting those details in a through and interpretable fashion
- Lead Design sessions by evaluating and translating business needs to advise a best practice design of the Salesforce platform/features which will satisfy the internal partners’ requirements
- Document Design recommendations into a requirement design workbook which can include workflow diagrams, data mapping/models, business process details, etc.
- Maintain a deep understanding of Salesforce products to be a trusted thought leader and advisor with your partners
- Configure the Salesforce platform per design specifications and conduct enablement sessions to the Commercial Enablement teams
- Support creation of user acceptance test scripts and execution UAT activities to ensure business requirements are fully met
- Proactively identify and escalate potential issues/risks and partner with stakeholders for mitigation/resolution
- Participate in establishing best practices, templates, policies, tools, and partnerships to expand and mature capabilities of the internal teams
Requirements
- Bachelor’s degree
- 7+ years of experience with a bachelor’s degree or 5+ years of experience with an advanced degree
- Previous Medtronic experience (strongly preferred)
- 5+ years of Salesforce experience
- Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions
- Ability to understand and document business requirements as well provide predictive recommendations by actively listening and asking probing questions
- In-depth knowledge and experience with successfully managing enterprise software application implementations with waterfall and agile methodologies
- Experience with spearheading initiatives with cross-functional teams on several concurrent projects
- Record of professional achievements with a track record of delighted, successful, and satisfied customers
- Ability to create structure in ambiguous situations, and design effective processes
- Experience in working with complex, multi-divisional, multi-geographical partners
- Passion to be an expert on the Salesforce ecosystem and for being part of a fast-growing Global IT organization
- Ability to work and stay connected with various internal and external cross-functional teams
- Thrive in a fast-paced environment with ability to prioritize and multi-task
- Self-motivated and director; Fast learner
- Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
- Strong communication, presentation, consultative and leadership skills
- Strong interpersonal and presentation skills with strong verbal and written communication
- Comfortable in supporting and working with global partners across many time zones
- Deep understanding of CRM (Salesforce, Siebel, Dynamics 365) architecture and administration
- Functional understanding of data analysis and database architecture (SQL and NoSQL structures)
- Experience leading complex technology deployments, including with a diverse non-technical audience
- Proven ability to manage multiple projects at once and deliver for internal and external stakeholders
- Proven ability to learn new skills and technology quickly and independently
- Experience defining the system architecture landscape, identifying gaps between current and designed end-states, and delivering a comprehensive solution that will enable achievement of the designed business outcomes
- Strong understanding of the Salesforce product suite, including Health Cloud, Sales Cloud, Service Cloud, Marketing Cloud, Community, as well as Agentforce
- Hands-on configuration experience with Salesforce
- Understanding of when to apply Apex, Visual Force, and other customization options within the Force.com platform
- Experience in enterprise-level Salesforce projects using both waterfall and agile software development methodologies
- Strong knowledge of Data management and Analytics
- Experience with integrations, data models, and data structures
- Proven ability to design and optimize business processes and integrate business processes across disparate system
- Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Hands-on at least 2 years of Consulting or related experience
- Work with enterprise and technical architect(s) to provide a consensus-based enterprise solution that is scalable, adaptable and in synchronization with ever changing client needs
- Experience integrating Salesforce with different business systems, as well as working with integration tools (ETL, CPQ, marketing automation, analytics, etc.)
- Strong Salesforce to external system integration (using APOs and IPaaS tools like MuleSoft, Informatica Cloud, WebMethods, Kafka, etc.)
- Experience managing offshore development resources in a particular technical area (those being configuration, customization, data migration, integration)
- Experience with Salesforce single-org deployments and multi-org consolidations
- Coding experience and a willingness to work with or demo code-centric solutions (APEX, Java, C#, JavaScript, Python, Ruby, or other modern languages)
- Web based and mobile application development and architecture
- Active Salesforce certifications or ability to achieve relevant certifications upon hire (Administrator, Platform App Builder, Sales/Service/Marketing/Health Cloud Consultant, Application Architect, Integration Architecture Designer, Sharing and Visibility Designer, Integration Architecture Designer, Agentforce Specialist, etc.)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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