SF
Technical Lead managing a team to deliver capabilities within Fidelity's Observability Platform. Leading design, development, and support of observability integrations with various frameworks.
About the role
- Platform Operations Engineer supporting the stability of a DTC digital platform for an automotive client. Troubleshooting incidents, monitoring performance, and coordinating with teams in a hybrid setup.
Responsibilities
- Monitor the DTC platform’s performance and availability
- Troubleshoot and resolve incidents, escalating when necessary
- Document recurring issues and track corrective actions
- Manage service requests and changes in ServiceNow (or similar tools)
- Track and report on SLAs, KPIs, and backlog status
- Coordinate with internal teams, suppliers, and project stakeholders
- Support ongoing delivery initiatives and platform scalability projects
Requirements
- 0–2 years of experience in IT operations, service delivery, or platform support
- Understanding of incident and problem management processes (ITIL familiarity helps)
- Experience with ServiceNow or similar ticketing systems
- Strong communication and coordination skills in a distributed environment
- Analytical, structured, and proactive mindset
- Ability to work onsite in Brussels (hybrid setup possible after onboarding)
- Fluent in English
- Basic understanding of cloud or application monitoring tools
- Prior exposure to SLA tracking and performance metrics
- Familiarity with digital or e-commerce platforms
- Interest in process improvement and automation
Benefits
- Start Date: ideally November 3rd, 2025
- Location: Wroclaw, Poland (onsite 2 days a week)
- Contract Type: Freelance
- Duration: Until December 2028 (multi-year engagement)
- Rate: Competitive daily rate based on experience (approx. 175€ to 275€/day range)
- Travel / Standby: None
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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