Hybrid Part-Time Bilingual Customer Action Representative, Portuguese/English

at All In Energy

• Job title: Part-Time Bilingual Customer Action Representative, Portuguese/English
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: $28 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Lawrence, United States

About the role

• Bilingual Customer Action Representative helping Portuguese and English-speaking residents navigate energy efficiency programs. Providing support and assistance throughout their home energy journey.

Responsibilities

• Provide high-quality support to residents in accessing energy efficiency and renewable energy programs
• Support residents through every step of their home energy journey, in English and Portuguese
• Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office
• Conduct eligibility screenings for clients
• Assist in finding and scheduling contractors for required work
• Make occasional in-home visits to collect data necessary for home electrification assessments
• Follow up with residents who have received energy assessments
• Collaborate with the supervisor to evaluate performance and customer satisfaction
• Assist clients with qualification and application support for rebates, incentives, and financing for projects
• Assist with invoicing for services rendered
• Co-manage projects with partner organizations and vendors
• Maintain organized contact records about partnerships and community members

Requirements

• Bilingual professional fluency in English and Portuguese, both written and spoken
• Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
• Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
• Demonstrate ability to creatively problem solve and overcome obstacles
• Ability to work independently and as a part of a small, nimble team
• Detail-oriented and able to keep tasks, records, and systems organized
• Experience communicating with the residents of low-income and/or majority-minority communities (preferred)
• Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising (preferred)
• Experience working with key performance indicators (KPIs) (preferred)
• Experience with phone banking, voter registration calls, or other phone-based outreach (preferred)
• Experience with Customer Relationship Management (CRM) systems like Salesforce (preferred)
• Basic knowledge of how homes use and lose energy (preferred)
• Fluency also in Spanish and/or Khmer (preferred)

Benefits

• Paid sick time
• Vacation time
• Retirement plans
• Technology benefits
• Health, dental, and vision insurance