Lead the end-to-end onboarding/offboarding and deployment of the Secure Remote Access solution, to identified Operational Technology sites
Act as first response point of contact for service requests and issues.
Input to the Secure Remote Access service incident response, change and problem management processes.
Support management of an Azure Cloud Environment
Contribute to Secure Remote Access Solution Knowledge Management processes
Create and provision of agent package deployments and user access accounts
Configuration of applications & appliances, adhering to end to end process and procedures
Leading and/or participating in upgrades, patching, performance monitoring, disaster recovery, and capacity management activities within the solution Azure cloud implementation
Troubleshooting Secure Remote Access solution connectivity, application, user and endpoint issues
Create, review and implement Secure Remote Access solution changes, interacting with multi stakeholder groups
Participate in root cause analysis, retrospective change reviews and continuous improvement initiatives.
Undertake user acceptance testing for the Secure Remote Access service portal and solution deployment tools
Supporting activities related to secure offboarding of the Secure Remote Access solution
Create and maintain internal service and end user documentation.
Deliver internal and user knowledge bursts and answer service consumer questions related to the use of the solution
Requirements
Familiarity with enterprise Secure Remote Access solutions
Experience in troubleshooting communication network and application issue’s within a large enterprise hybrid network environment
Knowledge and application of security concepts and best practices
Understanding of fundamental Azure cloud concepts
Ability to understand firewall rules and interpret associated logs
System and Application administration and associated documentation creation
Experience in supporting a business-critical application within an operational environment
Experience of Identity and Access Management administration within a large enterprise environment
Benefits
An inclusive culture
Great work-life balance
Learning and development opportunities
Life and health insurance
Medical care package
Flexible working options
Collaboration spaces in a modern office environment
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