Processes and prepares loan applications for underwriting by reviewing and verifying all required loan documents are complete and accurate
Verifies borrower(s) information and compliance with underwriting guidelines
Identifies and resolves any discrepancies and/or missing items before submission to underwriting
Completes order-outs and reviews external services such as appraisal, title, flood, employment verification, etc., to ensure the information provided on the loan application is accurate
Responsible for verifying that each loan file is processed in a compliant manner
Communicates with loan officers, underwriters, title companies, and borrowers to facilitate smooth processing and closing
Serves as the final checkpoint for mortgage loans by completing final verifications and clearing closing conditions
Inputs key information to prepare closing paperwork and verifies the accuracy of closing packages
Coordinates closings with various title agencies, mortgage loan originators, and members to ensure a smooth and timely closing process
Confirms accuracy of fees, loan terms, and borrower information
Act as the central point of contact to ensure everyone is aligned on timelines and requirements
Tracks loan statuses from application through closing
Prioritizes workload to meet closing deadlines and maintain high member and partner satisfaction
Consistently reviews pipeline to ensure loan notes, statuses, and dates are accurate
Proactively identifies, communicates, and resolves loan file issues early in the process to prevent delays, while effectively managing pipeline volume to consistently meet or exceed turn-time expectations and key performance indicators (KPIs)
Acts as liaison with all interested parties to ensure the successful outcome of the loan application process
Ensure adherence to federal, state, and investor guidelines (e.g., TRID, RESPA, HMDA)
Maintains current knowledge of guidelines, policies, and regulations
Monitors deadlines for disclosure and closing timelines to avoid violations
Performs other duties as assigned.
Requirements
Three or more years of mortgage processing and mortgage closing experience required
A Bachelor's Degree in Business Administration or Finance is preferred, or an equivalent combination of education and related experience
Bilingual preferred
Must be able to read, write, and speak additional, Spanish language fluently, and translate for members as needed
Excellent time management skills and accustomed to working with deadlines
Excellent written and verbal communication skills, including business writing ability
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