WA
WattpadSecurity Governance Manager
Security Governance Manager at WEBTOON responsible for IT and Security governance framework. Collaborating with Legal, Product, and Engineering teams in Los Angeles headquarters.
About the role
- Build and maintain strong relationships with existing customers
- Lead the onboarding process and ensure fast adoption of Safetica solutions
- Actively communicate with key customer users and stakeholders (e.g., IT administrators, security managers)
- Resolve customer issues and coordinate with technical support on complex incidents
- Identify opportunities for service expansion or product upselling
- Monitor and measure customer satisfaction, including collecting regular feedback
- Prepare reports on customer usage and recommend improvements
- Collaborate closely with sales and marketing teams on customer campaigns and case studies
- Act as trusted advisor and bridge between customers and internal teams (technical support, product management, sales)
Requirements
- At least 2 years of experience in a similar role (e.g., Customer Success, IT Consultant)
- Experience with B2B customers, ideally in IT or software
- English language proficiency at the C1 level
- Proficiency in Brazilian Portuguese is a strong plus
- Strong communication and presentation skills
- Strong organizational and time management skills in dynamic environments
- Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management)
- Ability to interpret technical information and translate it into actionable solutions for end users
- Experience with CRM tools (e.g., HubSpot, Salesforce)
- Experience managing Windows workstations and servers
- Familiarity with macOS (nice to have)
Benefits
- Flexible work setup and hybrid mode
- Freedom and trust to define own working style
- True autonomy and flexible work conditions
- Strong support from an experienced global team
- Continuous learning and career development opportunities
- English and Portuguese language classes
- Transparent roadmap and open communication
- Honest work environment with direct access to management
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
CS
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