Hybrid Meter System Engineer – Product Configuration

at Landis+Gyr

• Job title: Meter System Engineer – Product Configuration
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $98,122 - $142,088 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP
• Location requirements: Hybrid, United States

About the role

• Meter Systems Engineer responsible for technical application of Landis+Gyr’s smart metering solutions while ensuring seamless integration with customer requirements and engineering processes.

Responsibilities

• Technically supports Landis+Gyr's portfolio of meter and network products, assisting in troubleshooting and issue resolution.
• Assist in maintenance of variant configurator content in SAP, ensuring that all customer requirements are met in relation to product configuration rules established by Engineering and Manufacturing.
• Work closely with engineering, product management, manufacturing, and customers to align product configurations with both business requirements and technological advancements for SAP Variant Configurator.
• Provide user-level support and training for both SAP VC and smart metering customization tools, ensuring smooth adoption and utilization across teams.
• Develop understanding of product strengths and weaknesses as they pertain to market requirements
• Gather Competitive Intelligence
• Develop and deliver technical sales presentations to prospective and/or existing customers
• Attend trade shows and regional metering schools to conduct technical sales presentations in large group sessions
• Provide technical expertise and information to customers and prospects on system configurations, usage, operation, and features.
• Maintain up-to-date awareness of industry activities, trends, and regulatory issues Communicate “industry best practices” to maximize the value of Company solutions
• Develop positive customer relationships through pro-active customer management while providing guidance to customers in implementation, operation, training, and problem resolution.
• Provide detailed information and coordinate with internal Company support teams to resolve customer issues.
• Respond to customer inquiries in a timely manner.
• Customer wellness visits.
• Promptly complete and file expense reports, detailed trip reports, and documentation of customer-related activities into Company’s Customer Relationship Management (CRM) system.
• Develop appropriate communication channels and relationships in support of the sales teams need for internal information and communication to customers and the market. Maintains these channels in a manner that ensures cooperation, support, and teamwork.

Requirements

• Required Minimum Level of Education: Bachelors Degree In Engineering or similar field
• Required Minimum Years of Experience: 3 years of experience in relevant role and successful performance in a customer service or technical support related position in an electronic technology related field including independent travel and customer contact
• Experience with utility operations. AMR operations is a plus
• At least 3 years of SAP-related experience in Variant Configuration (other ERP experience may be considered).
• Technical Skills: Understanding of SAP ERP and PLM systems and variant configuration
• Familiarity with smart metering technologies and systems is a plus.
• Communication: Exceptional communication skills for coordinating across technical and non-technical teams, translating complex requirements into actionable solutions.

Benefits

• medical, dental and vision coverage
• life insurance
• 401(k)-retirement plan featuring a generous company match incentive
• three (3) weeks of Paid Time Off (PTO)
• eleven (11) paid holidays
• tuition reimbursement program
• optional pet insurance
• supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.