Hybrid Merchant Analyst

Posted 3 weeks ago

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About the role

  • Analyse merchant portfolio performance — including volume trends, revenue, retention, and engagement.
  • Monitor and report on pipeline activity, deal conversion rates, and commercial KPIs.
  • Build dashboards and visualisations that track key metrics and performance indicators.
  • Identify performance drivers and areas for growth or improvement within the merchant base.
  • Translate complex data into concise, actionable insights for commercial stakeholders.
  • Support quarterly business reviews and strategic planning with data-driven recommendations.
  • Partner with Sales and Account Management teams to inform targeting, segmentation, and prioritisation strategies.
  • Work closely with Marketing to measure campaign impact and optimise merchant engagement.
  • Support leadership with ad-hoc analysis, forecasting, and performance deep-dives.
  • Ensure data integrity across CRM, data platforms and reporting systems (e.g., Salesforce, Databricks, Power BI).
  • Help design and improve data models and processes for consistent, scalable reporting.
  • Contribute to continuous improvement of commercial analytics tools and frameworks.

Requirements

  • Experience in data analysis, commercial analytics, or business intelligence, ideally within e-commerce, logistics, or tech.
  • Strong analytical skills with experience using Excel, SQL, Python, Power BI.
  • Comfortable working with large, complex datasets and translating them into meaningful insights.
  • Excellent communicator — able to tell the story behind the numbers and influence non-technical audiences.
  • Highly organised, detail-oriented, and driven by curiosity and impact.
  • Collaborative mindset — you enjoy working cross-functionally with sales, marketing, and strategy teams.

Benefits

  • Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
  • Vitality Health Care
  • Work from Anywhere – 4 Weeks per year
  • Enhanced Parental Leave
  • Rail Loan
  • Volunteering Days
  • Hybrid Working (Role suitability dependent)
  • Bring Your Dog to Work Day (Every Friday)

Job title

Merchant Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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