CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Contribute to the delivery of high-quality audits across the end-to-end Sales and Trading businesses within the Group.
- Lead audits or elements of large audits in accordance with the agreed plan, with relative autonomy.
- Support control testing and identify areas of concern, articulating the potential challenge.
- Support senior colleagues build meaningful stakeholder relationships whilst making their own connections.
- Proactively suggest & deliver improvements in current compliance processes.
- Conduct research considering multiple perspectives and bring the outside in to enable analysis of key themes and external trends.
- Actively role model the Group values and behaviours.
- Put the team first by coaching with purpose, being present with the team and openly communicating expectations.
- Freely share insight and timely, direct, effective feedback that contributes to the success of the delivery plan and leaves a positive, sustainable impact on the function.
Requirements
- An end-to-end understanding of sales and trading businesses (across FX, Rates, and Credit), including key risks and controls across the front office, middle office, back office, risk and product control.
- A solid understanding of the regulatory landscape and key requirements.
- The ability to lead and take ownership for delivery, and championing colleagues' growth and development.
- The ability to deliver risk and control assurance activity that is timely, impactful, insightful and valued by stakeholders.
- The ability to understand and interpret Group and Business Unit Strategy and connect audit delivery and business monitoring insights to such strategies at the Macro level.
- The ability to analyse, understand and communicate data as information, and to use data to drive effective audit outcomes.
- The ability to prioritize your work and that of others effectively to ensure timely and value-added delivery.
- An understanding of Debt Capital Markets products, risks and controls
- A markets relevant professional qualification
- Trade, Electronic and Voice Surveillance Frameworks
- Data Analytics (SQL, Python etc.)
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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PG
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