Bilingual Tenant Advocate supporting individuals and families facing housing instability by providing financial assistance for rental payments and facilitating access to community resources.
CU
Hybrid Manager, TB Inbound Contact Centre – Bilingual, English and French
Posted 4 months ago
About the role
- Manager overseeing Contact Centre operations at CIBC, delivering high-quality service and implementing coaching strategies. Collaborating across the bank for efficiency and client experience.
Responsibilities
- Provide day-to-day direction and oversight in the Contact Centre
- Ensure consistent high-quality service delivery and alignment with business objectives
- Implement coaching strategies to enhance employee performance
- Partner across the bank to identify process improvements and client experience enhancements
- Cultivate a supportive and accountable work environment
Requirements
- CIRO-ID accreditation and licensing requirements
- Successfully completed the Canadian Securities Course (CSC) or IFIC
- Successful completion of the Conduct and Practices Handbook (CPH) within 3 months of start date
- Successful completion of the Wealth Management Essentials (WME) within 30 months of start date
- Fluent in French and English to serve clients
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; paid day off for personal growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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