Hybrid Manager, TB Inbound Contact Centre – Bilingual, English and French

Posted 2 weeks ago

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About the role

  • Provide day-to-day direction and oversight in the Contact Centre
  • Ensure consistent high-quality service delivery and alignment with business objectives
  • Implement coaching strategies to enhance employee performance
  • Partner across the bank to identify process improvements and client experience enhancements
  • Cultivate a supportive and accountable work environment

Requirements

  • CIRO-ID accreditation and licensing requirements
  • Successfully completed the Canadian Securities Course (CSC) or IFIC
  • Successful completion of the Conduct and Practices Handbook (CPH) within 3 months of start date
  • Successful completion of the Wealth Management Essentials (WME) within 30 months of start date
  • Fluent in French and English to serve clients

Benefits

  • Competitive salary
  • Incentive pay
  • Banking benefits
  • Benefits program*
  • Defined benefit pension plan*
  • Employee share purchase plan
  • Vacation offering
  • Wellbeing support
  • MomentMakers, our social, points-based recognition program
  • Purpose Day; paid day off for personal growth

Job title

Manager, TB Inbound Contact Centre – Bilingual, English and French

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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