Bilingual Travel Representative connecting clients to travel options while providing customer service for Teleperformance. Engaging with customers and utilizing sales techniques to maximize bookings.
CU
Hybrid Manager, TB Inbound Contact Centre – Bilingual, English and French
Posted 5 months ago
About the role
- Manager overseeing Contact Centre operations at CIBC, delivering high-quality service and implementing coaching strategies. Collaborating across the bank for efficiency and client experience.
Responsibilities
- Provide day-to-day direction and oversight in the Contact Centre
- Ensure consistent high-quality service delivery and alignment with business objectives
- Implement coaching strategies to enhance employee performance
- Partner across the bank to identify process improvements and client experience enhancements
- Cultivate a supportive and accountable work environment
Requirements
- CIRO-ID accreditation and licensing requirements
- Successfully completed the Canadian Securities Course (CSC) or IFIC
- Successful completion of the Conduct and Practices Handbook (CPH) within 3 months of start date
- Successful completion of the Wealth Management Essentials (WME) within 30 months of start date
- Fluent in French and English to serve clients
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; paid day off for personal growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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