Hybrid Manager, Systems Engineering, Production

at Clio - Cloud-Based Legal Technology

• Job title: Manager, Systems Engineering, Production
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$172,000 - CA$258,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Cloud, ElasticSearch, Kafka, MongoDB, MySQL
• Location requirements: Hybrid, Toronto, Canada

About the role

• Manager of Systems Engineering overseeing the design and implementation of infrastructures for Clio’s legal software products. Collaborating with teams to ensure performance and reliability of services.

Responsibilities

• Defining the vision, and supporting your team in designing and implementing the architecture to power new global capabilities for Clio's customers.
• Authoring, reviewing, and shipping infrastructure-as-code in Clio’s cloud environments.
• Enabling product teams to self-serve issues and reduce the time-to-resolve for production issues by smoothing friction points through automation and creating observability tooling.
• Directly supervise, mentor, and collaborate with your individual contributors, and build cross-functional relationships across the engineering organization.
• Partner with Clio’s product development teams to support them in ensuring all of Clio’s products meet a high bar for security, performance, reliability, availability and change velocity.
• Work closely with the recruiting/people team to actively recruit and hire top talent to support Clio’s ambitious growth plans for our infrastructure and development teams.

Requirements

• Demonstrated success in people leadership in systems engineering, particularly in large-scale SaaS products.
• Competency in at least one software development language.
• Diverse base of knowledge that allows you to help your team solve complex technical problems.
• The ability to describe successful projects you worked on, as well as a collection of lessons learned from failed projects.
• Demonstrated ability to hire the best and brightest engineers in a fast-paced job market - and to coach, develop, and retain engineering talent;
• You are equally energized by both your own technical work as well as contributing to the career growth of your team.
• You have strong opinions that are weakly held, and foster that same attitude in others.
• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate.
• You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world.
• Growth mindset when it comes to process improvement and new technologies, especially AI.
• Bonus points if you have: Exposure working with MySQL databases, mongoDB, Elasticsearch, and/or Kafka
• Proficiency in AWS

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years