UX Service Designer role focused on conducting research and analysis to enhance citizen services. Collaborating with teams to design and improve user experiences in a supportive environment.
About the role
- Manager overseeing Product Design team enhancing user experience for pet parents and service providers. Focused on Booking flow while mentoring designers in Barcelona with hands-on leadership.
Responsibilities
- Lead and mentor a talented team of designers focused on our critical Booking flow, while also acting as a key contributing designer on strategic projects.
- Be a customer advocate and a role model, partnering with design and product leadership in Barcelona and Seattle to ensure a consistent and high-quality user experience.
- Shape the future of our product, grow a high-performing team, and embody the value of a "Relentless pursuit of inspiring outcomes".
- Mix of hands-on work and leadership/coaching responsibilities, with space to grow into a more strategic role.
Requirements
- 2+ years in a management or lead role on a design team, with a proven record of coaching and developing designers.
- 7+ years of product design experience, with a diverse portfolio of cross-platform B2C projects that showcases your product thinking, craft, and customer focus.
- Exceptional UX and visual design skills with the ability to teach others and provide expert guidance on composition, interaction patterns, and prototyping.
- A solutions-oriented mindset and the ability to operate at both a high-level conceptual view and down to detailed design deliverables.
- Excellent communication skills, with experience tailoring messages for diverse audiences and gracefully receiving feedback.
- Proficiency in design tools like Figma.
- Experience working on a global product and creating scalable designs that can flex across languages and user needs.
Benefits
- Competitive compensation
- Long-term incentive plan with a company performance-based cash payout
- Permanent contract
- Pension plan
- Meal tickets through Cobee
- Generous PTO allowance
- Private health insurance
- Discounted gym membership
- Bring your dog to work (and unlimited puppy time)
- Monetary help for adopting a dog or cat plus yearly credit to use on our platform
- A wide variety of snacks, fresh fruit, and beverages in our kitchen to keep yourself going
- Regular team activities, including happy hours, game nights, and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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