Junior Product Designer at Tacto designing interactions between users and AI procurement agents. Involves owning product features and prototyping in various tools while ensuring design quality.
About the role
- UX Service Designer role focused on conducting research and analysis to enhance citizen services. Collaborating with teams to design and improve user experiences in a supportive environment.
Responsibilities
- Conduct in-depth qualitative quantitative research to uncover Citizen/Business/Public officer needs, behaviours, motivations, and pain points
- Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights
- Create research reports and presentations to share findings with cross-functional teams and stakeholders
- Facilitate workshops and ideation sessions prioritising user needs
- Create customer journey maps and other artefacts to communicate research findings
- Define and track key performance indicators or relevant metrics to evaluate product and service effectiveness
Requirements
- Advanced degree, training, or certification in service design, UX design, HCI, or related design fields
- Strong knowledge in product design processes and emerging technologies
- Familiarity with design and prototyping tools, such as: Figma, and/or Adobe Creative Suite
- Direct experience in both traditional and modern approaches to recruitment, diverse research methods, and reporting
- Strong knowledge of various research methods and the experience to select the right research to do at the right time
Benefits
- flexible, supportive environment prioritizing well-being and potential to thrive
- Be Well programs for financial, mental, physical, and social health
- access to cutting-edge learning opportunities
- certifications with Microsoft, Google, and Amazon
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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