Tank Farms Procedure Writer or Senior Procedure Writer responsible for developing technical procedures at Savannah River Site. Ensuring compliance and safety in procedure creation, maintenance, and updates.
About the role
- Lifecycle Writer & Strategist at Xero aiding small businesses by crafting content to enhance customer engagement. Collaborate within the customer engagement team to optimize customer journey experiences.
Responsibilities
- Craft compelling content that shepherds customers through every stage of their journey, from onboarding to expansion
- Act as a strategic partner embedded directly within the customer engagement team, driving how we guide millions of customers
- Identify opportunities to optimize performance and increase customer lifetime value
- Leverage technology to accelerate execution while owning the creative and strategic vision
- Report to the Head of Performance Creative and support 20+ monthly experiments designed to boost conversion and reduce churn
- Ensure all content reflects Xero's tone of voice and value pillars while driving measurable business outcomes
Requirements
- 10+ years in high-volume content creation at a tech company, ideally B2B SaaS or fintech
- Proven track record writing lifecycle marketing content (email, SMS, in-product messaging)
- Strategic mindset with experience using performance data to inform content decisions
- Exceptional writing skills across multiple formats and audiences, with mastery of plain English principles
- Collaboration skills to work effectively across multiple teams and stakeholders
- Nice to have: Experience with financial services, accounting, or small business software
- Familiarity with customer engagement platforms (Intercom, Braze, etc.)
- UX writing experience
Benefits
- Offering very generous paid leave to use however you’d like (plus statutory holidays!)
- Dedicated paid leave to care for your physical and mental wellbeing
- Employee Assistance Program to access mental health care for you and your family
- Health insurance
- Life insurance
- Income protection
- Wellbeing and sports programmes
- Employee resource groups
- 26 weeks of paid parental leave for primary caregivers
- Employee Share Plan
- Beautiful offices
- Flexible working
- Career development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Tank Farms Procedure Writer or Senior Procedure Writer at Savannah River Mission Completion. Developing and updating technical procedures for safe operations at the Savannah River Site.
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