Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology - driven transformations across Spain.
About the role
- Learning Experience Consultant driving effectiveness of learning and development at Fidelity. Collaborating with HR and business partners to shape associate experiences and learning solutions.
Responsibilities
- partner closely with HR and business partners to understand where learning solutions or strategies can best drive business outcomes
- apply a holistic, evidence-based approach to evaluating and designing learning solutions
- serve as a mentor to junior designers across the extended learning team
- consult with stakeholders to define audience and desired business outcomes and impacts of learning solutions
- conduct complex analysis and research to uncover the root cause of a business problem and identify viable learning solutions
- develop and maintain strategic partnerships with stakeholders including executive sponsors, HR business partners, and learning colleagues
- own and lead end-to-end design of complex learning solutions including content development and measurement
- make strategic recommendations that balance impacts to learners/learning experience
Requirements
- Bachelor’s degree or equivalent with 8+ years of experience in end-to-end learning solution design, distribution, and management (or Master’s degree with 6+ years of experience)
- Proven experience consulting and conducting business needs analysis and developing and aligning learning solutions to strategic business needs
- Experience leading the planning, development, deployment, and implementation of learning solutions end-to-end throughout project lifecycle.
- Experience collaborating with and managing multiple, cross-functional stakeholders in a large matrix organization
- Ability to act as strategic thought partner to senior leaders and peers
- Ability to influence and lead without positional authority
- Ability to communicate project progress and outcomes to stakeholders, make decisions, manage risk, and summarize critical, complex information to a variety of audiences
- Ability to gather, summarize, and present data to inform proposals and decisions
- Demonstrated expertise in modern learning measurement theory, approaches, and strategies
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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