Hybrid Lead Software Engineer – Production Support

at PNC

• Job title: Lead Software Engineer – Production Support
• Job type: Full Time
• Experience level: Senior
• Salary: $55,000 - $158,700 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Linux, OpenShift, Oracle, SQL
• Location requirements: Hybrid, Pittsburgh, United States

About the role

• Software Engineer Lead at PNC leading technical design and development for production support teams. Ensuring reliability and compliance of systems and software across multiple locations.

Responsibilities

• Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades.
• Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.
• Incident detection, resolution and/or escalation.
• Analyzes and identifies root cause of incidents.
• Gathers information and reports out on design, reliability, maintenance problems and bugs.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.
• Educates and coaches more junior staff to ensure in-depth knowledge of supported systems and applications.
• Leads application governance, such as required attestations, continuity testing, impact analysis, and complying with technology standards.

Requirements

• 3+ years of relevant / direct industry experience
• Windows and Linux proficiency
• Oracle SQL knowledge
• OpenShift container experience
• Ability to troubleshoot and understand logs
• Experience in upgrading operating systems
• Prior lead experience
• Production experience support, prior developer experience nice to have
• Good organization skills
• Ability to be self-sufficient

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 8 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service