Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades.
Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.
Incident detection, resolution and/or escalation.
Analyzes and identifies root cause of incidents.
Gathers information and reports out on design, reliability, maintenance problems and bugs.
Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.
Educates and coaches more junior staff to ensure in-depth knowledge of supported systems and applications.
Leads application governance, such as required attestations, continuity testing, impact analysis, and complying with technology standards.
Requirements
3+ years of relevant / direct industry experience
Windows and Linux proficiency
Oracle SQL knowledge
OpenShift container experience
Ability to troubleshoot and understand logs
Experience in upgrading operating systems
Prior lead experience
Production experience support, prior developer experience nice to have
Good organization skills
Ability to be self-sufficient
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
8 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service
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