Hybrid Lead Software Engineer – Production Support

Posted last month

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About the role

  • Leads and participates in the monitoring, maintenance, support and modernization of systems and software to ensure stability and compliance to technology standards.
  • Performs maintenance, including installation of patches and upgrades.
  • Coordinates with delivery teams to ensure changes are implemented in order to maintain a stable production environment.
  • Incident detection, resolution and/or escalation.
  • Analyzes and identifies root cause of incidents.
  • Gathers information and reports out on design, reliability, maintenance problems and bugs.
  • Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
  • Implements methods, techniques and evaluation criteria for monitoring software reliability and resolving incidents.
  • Educates and coaches more junior staff to ensure in-depth knowledge of supported systems and applications.
  • Leads application governance, such as required attestations, continuity testing, impact analysis, and complying with technology standards.

Requirements

  • 3+ years of relevant / direct industry experience
  • Windows and Linux proficiency
  • Oracle SQL knowledge
  • OpenShift container experience
  • Ability to troubleshoot and understand logs
  • Experience in upgrading operating systems
  • Prior lead experience
  • Production experience support, prior developer experience nice to have
  • Good organization skills
  • Ability to be self-sufficient

Benefits

  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 8 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service

Job title

Lead Software Engineer – Production Support

Job type

Experience level

Senior

Salary

$55,000 - $158,700 per year

Degree requirement

Bachelor's Degree

Location requirements

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