Salesforce Lead responsible for Backoffice operations management and WCMS solutions. Collaborating with marketing team to ensure quality deliverables.
About the role
- Lead Salesforce Developer/Engineer at Merkle, a dentsu company, leading CRM solutions development and team mentorship. Drive customer relationship excellence through scalable digital solutions.
Responsibilities
- Responsible for leading the design, customisation, and optimisation of the CRM platform.
- Ensure robust integration, advanced data analytics, and scalable solutions that align with the domain’s strategic objectives and drive customer relationship excellence.
- Identify new opportunities within the customer.
- Lead the design and development of complex digital solutions in the CRM Domain.
- Lead the development of complex software solutions.
- Provide technical guidance and mentorship to junior engineers.
- Ensure architectural integrity and consistency across the software development lifecycle.
- Develop and maintain software architecture documentation.
- Participate in project planning and estimation activities.
- Drive continuous improvement initiatives within the development team.
- Act as a subject matter expert (SME) for pitches and client work.
- Contribute to the vision and strategy of the team.
Requirements
- Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend).
- Min. 4 years.
- Additional project related experience with any of the Industry Clouds is taken as an advantage.
- Be able to implement efficient, scalable, and maintainable CRM solutions.
- Excellent problem-solving skills with the ability to troubleshoot and resolve complex issues.
- Experience in leading and managing project development in Agile or Scrum environments.
- Experience with CI/CD and version control tools (e.g., GitHub, GitLab, Bitbucket, Jenkins, etc.).
- Ability to work independently and as part of a team, managing multiple priorities and deadlines and guide junior members.
- Ability to query databases for customer data extraction and reporting.
- Strong programming skills in APEX, C#, .net, others.
- Strong understanding of REST/SOAP APIs for integrating CRM with other systems.
- Strong experience with Excel, Power BI, Tableau or others to analyse customer data and generate insights.
- Strong understanding of data segmentation, customer lifecycle, and personalisation.
- Ability to diagnose CRM-related technical issues and provide solutions.
- Team player with organisational skills and dedicated to transparency.
Benefits
- 25 vacation days
- Enjoy 2 additional volunteering days to support your passion project
- Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
- Health insurance (also possible for family members)
- Cutting Edge Technology & Latest IT tools
- Software-house environment
- Agile and Flexible working hours
- Hybrid work system (remote friendly)
- Digital nomad policy
- Focus on career development
- Full access to Dentsu Academy, our global online learning platform
- Beers, foosball, and ping-pong!
- Free breakfast every second Tuesday of the month
- Employee discounts
- Team & Company events
- Referral bonus program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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