Installs Lead overseeing robot deployments at customer sites while managing the manufacturing team. Contributing to a mission-driven startup focused on sustainability and reducing waste.
Responsibilities
As we scale, we’re looking for an Installs Lead to oversee robot deployments at customer sites and ensure every install runs smoothly, safely, and on time
You’ll be the on-the-ground point person, coordinating the work of our manufacturing team during installs, participating in the install, interfacing with customers, and ensuring that robots are built, tested, and calibrated to the highest standards
Lead Glacier’s manufacturing team during customer site installs, ensuring tasks are assigned, coordinated, and executed smoothly
Create build schedules, manage install plans, and monitor progress against timelines
Provide regular status updates to the internal team on deployment milestones, blockers, and adjustments
Perform hands-on robot assembly, field checks, and system adjustments during installations
Ensure robots are built to spec, tested, and fully operational before handoff
Manage packing and transport of tools, hardware, and equipment required for installs
Support in-house builds when not traveling by following build documentation, tightening assemblies, running tests (including software-focused tests), and validating quality
Serve as the main on-site contact for customers during deployments, providing timeline updates, addressing challenges, and building trust
Collaborate with internal stakeholders across engineering, manufacturing, and customer success to resolve issues and align on priorities
Proactively identify inefficiencies or risks during installs and recommend improvements
Make on-the-spot decisions when issues arise in the field, balancing customer needs, team capacity, and technical requirements
Ensure installs remain on track despite shifting conditions or unexpected challenges
Requirements
Experience coordinating or leading technical builds, installs, or field deployments
Familiar with mechanical / electrical assembly, tools, and following build documentation
Ability to plan, organize, and manage work across a team under time-sensitive conditions
Strong attention to detail, with a commitment to quality and safety
Comfortable interfacing with external customers and internal cross-functional partners
Willing to travel frequently (up to 75%, domestic and international)
A proactive, adaptable approach to solving problems in the field
Excited about contributing to a mission-driven startup tackling waste and sustainability
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