Hybrid L3 Dynamics 365 Support Consultant – Techno/Functional

at Codec Ireland

• Job title: L3 Dynamics 365 Support Consultant – Techno/Functional
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Level 3 Consultant in Business Applications Support Practice working on Microsoft Dynamics solutions. Responsible for technical escalation and managing customer expectations.

Responsibilities

• Serve as a high-level technical functional resource for issues escalated from our Level 2 Consultants.
• Diagnose, troubleshoot, and resolve complex incidents in a timely manner, providing clear and accurate information to customers and stakeholders.
• Act as an escalation point for critical customer incidents, managing the resolution process from start to finish including completion of RCA reports.
• Act as the main point of contact for high-profile or time sensitive escalations, providing timely updates and managing expectations with our customers.
• Communicate technical information to customers at varying technical skill levels, ensuring understanding and satisfaction with the resolution process.
• Provide strategic guidance on the use of Dynamics 365 and Power Platform to achieve business objectives.
• Implementation of CRs in Dynamics 365 and Power Platform from scoping, documentation through to execution and delivery.
• Contribute towards project timeline planning for small projects in the Support practice alongside a project manager to ensure successful project outcomes.
• Collaborate with other consultants, developers, and stakeholders to achieve small project goals.
• Stay updated with the latest advancements in Dynamics 365 and Power Platform, bringing innovative ideas to the table, either functional or technical.
• Develop reusable components and frameworks to accelerate project delivery and improve solution quality.
• Mentor junior consultants, providing technical guidance and support.
• Create and maintain comprehensive project documentation, including technical specifications, configuration guides, and user manuals.
• Ensure compliance with industry standards and internal methodologies.
• Identify opportunities for process and solution improvements, and drive initiatives to implement them.
• Participate in internal knowledge-sharing sessions to contribute to the growth and development of the wider support practice.

Requirements

• Minimum 5+ years of experience in implementing and/or supporting Microsoft Dynamics 365 and Power Platform solutions.
• Proficiency in Power Apps, Power Automate and Dynamics 365. Requirement to have achieved Microsoft PL-200 & PL-400.
• Demonstrated experience of working on complex projects and/or CRs.
• Strong client engagement skills, with the ability to understand client needs and deliver effective solutions.
• Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills, with a focus on delivering high-quality solutions.