About the role

Knowledge Systems Analyst at KeyBank designing taxonomies, metadata, and data hygiene for analytics readiness. Supports governance, platform evaluation, and cross-functional knowledge delivery.

Responsibilities

Connect system administrators, product owners, and enterprise knowledge stakeholders to translate business needs into technical solutions and content strategies
Create and maintain taxonomies and controlled vocabularies (e.g., terms, tagging systems)
Design and implement metadata and tagging strategies to enhance searchability, discoverability, and content retrieval
Aid in modular content strategies, including chunking for learning materials, knowledge articles, and digital assets
Define and uphold standards for metadata, accessibility, and content lifecycle management
Collaborate with IT, communications, learning & enablement, and operations to deliver consistent, user-centric knowledge experiences
Evaluate and recommend platforms for knowledge sharing, learning, and internal communications
Own data hygiene processes: deduplication, normalization, enrichment for analytics and AI readiness
Partner with SMEs and product owners to align tools, resources, and governance strategies with enterprise objectives
Champion best practices in knowledge management, ensuring content is captured, structured, and delivered in scalable, user-friendly formats
Prepare datasets for analytics and advanced computational systems

Comprehensive understanding and direct application of enterprise knowledge management principles and systems
Proven experience in taxonomy development and metadata design across platforms (e.g., SharePoint, Jira)
Familiarity with automation tools such as Microsoft Power Automate or Flow
Strong communication skills with the ability to engage both technical and business audiences
Experience preparing data for intelligent systems (cleaning, labeling, structuring) (preferred)
Expertise in content strategy and modular learning design (preferred)
Knowledge of enterprise search optimization and indexing techniques (preferred)
Understanding of information architecture and UX principles for knowledge systems (preferred)
Open to candidates within the United States; Hybrid requirement for Cleveland, OH, Buffalo, NY, or Albany, NY (onsite 2 days/week) and fully remote option if outside KeyBank’s geographic footprint
Available for East Coast meetings (required)

This position is eligible to earn a base salary in the range of $71,000 to $80,000 annually depending on location and job-related factors
Eligibility for short-term incentive compensation
Eligibility for deferred incentive compensation subject to individual and company performance
Please click here for a list of benefits for which this position is eligible
Role-based Mobile by Design with mobile or home based options (work at a home office or in a Key facility)
Flexible, inclusive work environment with opportunities to grow
Supportive teammates and accessible leaders