Ingénieur études travaux nucléaires orchestrating nuclear construction projects as part of team at Antea Group. Ensuring compliance and collaboration with clients and stakeholders.
About the role
- Lead design, implementation, and optimization of Contact Center network infrastructure at NIO. Ensure secure, scalable connectivity for Call Center operations.
Responsibilities
- Lead the design, implementation, maintenance and optimization of the entire Contact Center and Unified Collaboration network infrastructure at NIO.
- Ensure robust, scalable and secure connectivity for NIO’s Call Center/IVR operations, guaranteeing service resilience.
- Design, architect and implement highly scalable, resilient and secure IVR solutions.
- Troubleshoot faults in advanced system modules in production and evaluate production and test environment infrastructure.
- Provide support to business areas as well as to the Unified Communications (UC) environment.
Requirements
- Deep knowledge of Contact Center environments with focus on Workforce Optimization (WFO), QM (Quality Monitoring), Speech Analytics, Screen Recording, Interaction Recording (SIP/RTP call recording), Performance Management, CRM integrations, omnichannel support and ACD (Automatic Call Distribution).
- Extensive experience with Voice over IP, TDM, SIP, IP Voice Gateways, SBCs and Session Managers, UCaaS and CCaaS (e.g., NICE CXone, Khomp, Asterisk, Amazon Connect, Ribbon, Five9, Talkdesk, Zendesk Voice).
- Experience with WFM platforms such as Genesys, NICE, Verint and Avaya.
- Experience with UC platforms Microsoft Teams and Cisco Webex, including integration of Room VC endpoints.
- Knowledge of TCP/IP protocols, routing, switching (VLANs, STP, EtherChannel) and wireless networks to optimize VoIP quality.
- Voice network security: expertise with SBCs (AudioCodes, Oracle Acme, Cisco CUBE, Avaya Session Border, Khomp, etc.).
- IP voice network monitoring: experience with performance and network security monitoring tools (e.g., SolarWinds, PRTG, Zabbix, ELK Stack for logs, Amazon CloudWatch, etc.).
- Education: Bachelor’s degree in Computer Science, Network Engineering, Telecommunications, Information Systems or a related field.
- Certifications: relevant and active professional certifications (e.g., Genesys - Cloud CX Certified Professional / Engage Certifications; Avaya: ACIS - Certified Implementation Specialist / ACSS - Certified Support Specialist; Microsoft: Teams Administrator Associate / Managing Microsoft Teams; Cisco Certified Specialist – Collaboration Core; NICE: CXone Certified Implementation Partner; Five9 Technical; Talkdesk Academy Certifications; AWS Certified – CCP / SysOps / DevOps (for Amazon Connect); AudioCodes Voice Networking Specialist).
Benefits
- Meal and/or Food Allowance
- Transportation Voucher
- Health Insurance
- Dental Insurance
- Life Insurance
- Private Pension
- Profit Sharing Program (PPR)
- Pharmacy Assistance
- Childcare Assistance
- Flexible working hours
- V.tal Benefits Club
- Extended maternity leave (6 months)
- Extended paternity leave (20 days)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Géotechnicien étudiant des projets d’infrastructure chez Antea Group. Impliqué dans les études géotechniques et le suivi de travaux dans le Grand Ouest.
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