Hybrid IT Systems Engineer

at Virtuozzo

• Job title: IT Systems Engineer
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: Ansible, Apache, Docker, Kubernetes, Linux, MacOS, MySQL, NGINX, Postgres, Puppet
• Location requirements: Hybrid, Sofia, Bulgaria

About the role

• IT Systems Engineer supporting global operations of Virtuozzo, improving system reliability and internal tooling. Working on a mix of physical infrastructure and SaaS platforms, ensuring core systems are secure and stable.

Responsibilities

• Provide daily support to internal teams via IT helpdesk
• Manage SaaS system access (e.g. Microsoft 365, AD), including audits and reconciliation
• Set up and maintain user accounts, groups, and shared resources
• Maintain and monitor internal servers (Linux, Windows, MacOS)
• Troubleshoot outages and escalate where needed (RFO documentation included)
• Ensure timely onboarding and offboarding of employees
• Support and maintain internal hardware (laptops, network equipment, etc.)
• Collaborate with Security and IT to document and improve internal processes
• Contribute to a culture of automation, security hygiene, and service reliability

Requirements

• 2+ years of Linux system administration (RHEL/CentOS and Debian/Ubuntu)
• Good understanding of networking principles
• Working experience with Windows and MacOS systems
• Strong English communication skills (written and spoken)
• Familiarity with Microsoft 365, Exchange Online, and Active Directory
• Basic hardware knowledge and troubleshooting skills
• Bonus Points: Previous experience in an IT helpdesk or support role
• Exposure to virtualization platforms
• Familiarity with tools like Apache, Nginx, MySQL/PostgreSQL, Zabbix, Puppet, Ansible, Docker, Kubernetes—or interest in learning them

Benefits

• Hybrid work setup – 1 day/week in our Sofia office, the rest remote and flexible work hours
• Stock options – we all share in Virtuozzo’s success
• Professional development – support for certifications and growth
• Private medical insurance
• Flat structure – minimal bureaucracy, direct impact
• Collaborative culture – smart, down-to-earth teammates who care about automation, security, and doing things right