Business Systems Analyst serving as a liaison between business and IT for process improvements. Responsible for system requirements, quality assurance, and stakeholder management in a hybrid environment.
About the role
- IT Systems Engineer supporting global operations of Virtuozzo, improving system reliability and internal tooling. Working on a mix of physical infrastructure and SaaS platforms, ensuring core systems are secure and stable.
Responsibilities
- Provide daily support to internal teams via IT helpdesk
- Manage SaaS system access (e.g. Microsoft 365, AD), including audits and reconciliation
- Set up and maintain user accounts, groups, and shared resources
- Maintain and monitor internal servers (Linux, Windows, MacOS)
- Troubleshoot outages and escalate where needed (RFO documentation included)
- Ensure timely onboarding and offboarding of employees
- Support and maintain internal hardware (laptops, network equipment, etc.)
- Collaborate with Security and IT to document and improve internal processes
- Contribute to a culture of automation, security hygiene, and service reliability
Requirements
- 2+ years of Linux system administration (RHEL/CentOS and Debian/Ubuntu)
- Good understanding of networking principles
- Working experience with Windows and MacOS systems
- Strong English communication skills (written and spoken)
- Familiarity with Microsoft 365, Exchange Online, and Active Directory
- Basic hardware knowledge and troubleshooting skills
- Bonus Points: Previous experience in an IT helpdesk or support role
- Exposure to virtualization platforms
- Familiarity with tools like Apache, Nginx, MySQL/PostgreSQL, Zabbix, Puppet, Ansible, Docker, Kubernetes—or interest in learning them
Benefits
- Hybrid work setup – 1 day/week in our Sofia office, the rest remote and flexible work hours
- Stock options – we all share in Virtuozzo’s success
- Professional development – support for certifications and growth
- Private medical insurance
- Flat structure – minimal bureaucracy, direct impact
- Collaborative culture – smart, down-to-earth teammates who care about automation, security, and doing things right
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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