IT Specialist managing end - user devices across European markets at Mindler. Focused on improving IT environment and supporting hardware, software, and compliance tasks in Stockholm.
About the role
- IT Support Specialist responsible for customer support services, including troubleshooting and training. Supporting operational readiness through installation and maintenance of IT systems.
Responsibilities
- Diagnose and resolve problems in response to customer-reported incidents, ensuring timely and effective issue resolution
- Plan and analyze work processes to identify opportunities for improvement and efficiency
- Research and report on trends and recurring patterns of problems to support proactive system management
- Develop training materials and conduct computing and information system training sessions for end users
- Develop, update, and maintain problem tracking databases to ensure accurate documentation and reporting
- Install, troubleshoot, and maintain hardware and software components to support operational readiness
- Perform regular backup and recovery operations to ensure data integrity and system reliability
- Maintain property accountability for all IT equipment and software in accordance with organizational policies
- Conduct full and spot inventories of IT equipment as requested by the Project Manager
- Consult with users to assess needs, gather requirements, and recommend appropriate technology solutions
- Conduct feasibility studies and trade-off analyses to support informed decision-making
- Prepare detailed business cases to justify new initiatives or system enhancements
- Ensure the rigorous application of information security and Cybersecurity policies, principles, and best practices
Requirements
- Six (6) years of progressive experience in the field of Information Processing
- Three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions
- Two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
- Must possess a Public Trust clearance, IT-II security clearance or have a current National Agency Clearance
Benefits
- Remote work
- Unlimited PTO
- 21 Paid Holidays
- Competitive salary
- Comprehensive benefit program
- $1,500 wellness benefit for employees
- Retirement savings plan traditional 401(k) and Roth
- Opportunities for professional development and advancement
- Positive and collaborative work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Support for Internet Operators assisting users by phone and resolving basic technical issues. Hybrid role with initial training in Barcelona.
IT Manager responsible for IT operations and acting as Data Protection Officer at Qualysoft, an IT consulting firm.
IT Manager overseeing the design and delivery of enterprise infrastructure services across cloud and data centers. Leading a team to ensure scalable platforms for project execution and business continuity.
Enterprise Architect specialized in AI for Reale ITES defining and implementing technological AI strategies. Collaborating across teams to enhance AI integration and performance metrics.
Helpdesk Team Leader for TfL M&E contract ensuring effective support and team management on night shifts. Promoting service standards and continuous improvement in operations.
IT Engineer managing IT assets and vendor relationships at Hinge Health. Resolving IT requests and leveraging automation in processes to enhance efficiency.
Senior Funding Scrutiny & Audit Specialist at Multiverse ensuring funding compliance and executing audits for apprenticeship programs. Collaborating with stakeholders and analyzing funding data.
Helpdesk intern providing technical support to employees at tech - marketing startup ORBIDI in an innovative environment. Collaborating on systems and connectivity for enhanced productivity.
IT Audit Manager responsible for managing client portfolios and supporting junior team members. Join Menzies for an impactful culture focused on growth, innovation, and collaboration.