FG
Focus GroupIT Field Engineer
IT Technical Engineer responsible for providing installation and onsite customer support at Focus Group. Delivering high - quality service and troubleshooting network infrastructure issues in the Farnborough area.
About the role
- You are the central point of contact for our customers and support them in successfully integrating our Industry 4.0 software solutions into their processes and using them productively in day-to-day operations.
- Together with your team you manage a dedicated customer portfolio and advise on technical or functional questions regarding the business-critical software infrastructure.
- You coordinate and perform complex software updates, analyze potential disruptions in customer systems and ensure their resolution — via remote maintenance and in close coordination with our development department.
- Through your efforts you ensure that our solutions remain stable and successful in the long term and optimally support the workflows of our customers in the aviation industry.
Requirements
- Completed vocational training as an IT specialist for system integration or a degree in (business) computer science, mathematics or a comparable field.
- Confident handling of Windows and Linux operating systems.
- Initial exposure to and/or experience with container-orchestrated cloud environments (for example Kubernetes, Grafana, etc.).
- Customer-oriented working style, strong communication skills and a solution-focused mindset.
- Fluent English skills, both written and spoken, and good German language skills at least at B2 level.
- Practical experience, for example as an IT support specialist, in IT customer support or as a software support engineer, and familiarity with ticketing systems and ITIL processes.
- Programming knowledge in BATCH/PowerShell/Perl/Python and experience with Oracle and PostgreSQL databases (SQL) as well as cloud solutions.
- Initial experience with remote maintenance connections and virtual machines.
Benefits
- Flexible working hours, hybrid work, workation and sabbatical
- Childcare for children under 3, including childcare allowance
- Urban Sports Club membership and additional health/sports offers, e.g., bike leasing
- Long-term development prospects with a variety of training opportunities
- Varied, healthy and subsidized lunches in our canteen
- Large INFORM summer party, company and team outings, as well as a Christmas party
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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