Field Service Technician repairing lift trucks for Crown Equipment Corporation, a global leader in material handling. Troubleshooting and maintaining equipment while providing excellent customer service.
About the role
- Field Service Technician providing quality technical support for electro-mechanical devices at ACIST Medical Systems. Responsible for preventive maintenance, emergency field service and installation within a specified geographical area.
Responsibilities
- Develop and maintain strong relationships with ACIST Medical Systems customers by providing quality technical support of the company’s electro-mechanical devices
- Provide preventive maintenance, emergency field service and installation of ACIST products within a specified geographical area
- Respond to all customer requests for service by establishing cause of equipment failure and performing repairs
- Replace parts needed to correct malfunction and perform proper tests to ensure operation of the equipment after repair
- Assist with or perform the installation of proprietary injector systems at customer locations as requested
- Prepare detailed service and failure records for work performed and enter all information into the ACIST service tracking database
- Ensure a high level of customer satisfaction through knowledge of injector systems and the use of verbal and listening communication skills
- Effectively plan, organize and prioritize workload and schedule travel to respond to all service calls within budget
- Maintain tools and test equipment in accordance with Company policy
Requirements
- Minimum Associates degree in Electrical Engineering/Electronic Technology, BioMed, or combination of education and experience providing equivalent knowledge
- 1+ years experience in service, troubleshooting, analyzing and formulating solutions of electro-mechanical equipment , or Clinical Technologist experience (CT/MR)
- Strong verbal, interpersonal and communication skills
- Customer service orientation
- Excellent analytical skills, especially in problem solving
- Electro-mechanical and hand-tool skills
- Knowledge on the use of measurement equipment (i.e. Digital Multi Meter, caliper, micrometer)
- Working knowledge of analog and digital electronics
- Computer experience: PC, Microsoft Office and database applications
- Familiarity with ISO, FDA regulations, Good Manufacturing Procedures (GMP) and Quality Systems
Benefits
- Paid Time Off
- Company Holidays
- Paid Family Leave
- Comprehensive health insurance options including medical, dental, and vision
- Employer HSA contributions
- Employee assistance program
- Short-term disability benefits
- 401k savings plan contributions
- Annual incentive plan to help financially secure future
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