Triage Level 1–2 helpdesk tickets related to hardware, software, and network issues
Document incidents, resolutions, and escalation paths in the ITSM platform
Collaborate with infrastructure and application teams to ensure timely issue resolution
Provide remote and in-person support for end-user devices, applications, and system access
Assign, modify, and revoke Oracle roles and data access permissions based on business requests and compliance standards
Create, maintain, and offboard users across enterprise systems: Oracle Fusion, OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, and Vertex along with DAS for users in fusion.
Maintain Fusion license assignments and monitor usage for compliance and optimization
Set up and manage Procurement Agents in Oracle Fusion
Configure and manage Resources and Field Technicians in OFS and related systems
Implement and maintain Risk Management module in Oracle Fusion
Ensure compliance with Segregation of Duties (SoD) policies and user access controls
Perform periodic access reviews and support internal/external audits
Requirements
3+ years of experience in IT support, helpdesk operations, and ERP access management (Oracle, SAP or another Enterprise ERP)
Strong understanding of ITIL practices and ticketing systems
Ability to triage technical issues
Excellent communication and documentation skills
Must be willing to work on Shift (exact timings TBC)
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