Hybrid IT Service Desk Analyst – Access Management

Posted last week

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About the role

  • Triage Level 1–2 helpdesk tickets related to hardware, software, and network issues
  • Document incidents, resolutions, and escalation paths in the ITSM platform
  • Collaborate with infrastructure and application teams to ensure timely issue resolution
  • Provide remote and in-person support for end-user devices, applications, and system access
  • Assign, modify, and revoke Oracle roles and data access permissions based on business requests and compliance standards
  • Create, maintain, and offboard users across enterprise systems: Oracle Fusion, OTM/GTM, RFSmart, CPQ, OFS, OIC, OCI, and Vertex along with DAS for users in fusion.
  • Maintain Fusion license assignments and monitor usage for compliance and optimization
  • Set up and manage Procurement Agents in Oracle Fusion
  • Configure and manage Resources and Field Technicians in OFS and related systems
  • Implement and maintain Risk Management module in Oracle Fusion
  • Ensure compliance with Segregation of Duties (SoD) policies and user access controls
  • Perform periodic access reviews and support internal/external audits

Requirements

  • 3+ years of experience in IT support, helpdesk operations, and ERP access management (Oracle, SAP or another Enterprise ERP)
  • Strong understanding of ITIL practices and ticketing systems
  • Ability to triage technical issues
  • Excellent communication and documentation skills
  • Must be willing to work on Shift (exact timings TBC)

Benefits

  • Health insurance
  • 401(k) matching
  • Professional development opportunities

Job title

IT Service Desk Analyst – Access Management

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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