Support day-to-day Firewall and Remote Access changes for Palo Alto Networks devices and services
Providing technical expertise and support in troubleshooting network issues and optimizing network performance.
Devises solutions to operational problems within the capacity and limitations of installed equipment.
Identifies equipment upgrade opportunities and coordinates acquisition, deployment, and implementation.
Identifies and recommends architecture network topology modifications, enhancements, overhauls, migration plans to solve capacity, resiliency, or changing business needs.
Supports network architectural, engineering review, change planning and other oversight discussions.
Create and maintain documentation for use by the network operations, CISO and support teams.
Support Tier 2-3 team to resolve complex issues.
Participate in on-call support, scheduled weekend outages, and disaster recovery activities as required
Respond to Cyber Security incidents and proactively engage with relevant stakeholders.
Requirements
Bachelor’s Degree with 8 years of prior related experience or Graduate Degree with 6 years of prior related experience
5-10 years Network/IT Security experience at an Enterprise/large scale level
Experience using one or more of the following platforms: Palo Alto Firewall (physical and virtual), Palo Alto Networks services (threat, Prisma, GlobalProtect, etc.), cloud services (Azure, AWS)
Certifications such as CISSP, CISA, PCNSE, Security+, CCNA
Experience with SDWAN implementation and/or support.
Experience with logging and monitoring tools (Splunk, Spectrum, Thousandeyes, etc.)
Extensive knowledge and experience of Core Routing and Switching design, configuration, and troubleshooting.
Administration Experience with Hyperconverged technologies such as Nutanix, Cohesity etc.
Windows/Linux server administration
Due to the nature of our work many roles require a UK nationality and the ability to obtain a security clearance.
Benefits
Hybrid working where possible, three days onsite per week
Flexible or part-time working arrangements considered upon request
25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
Private medical insurance with optional family cover
Pension scheme of up to 7% employer contribution
Life Assurance 4x salary (flexible up to 10x)
Group income protection
Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
Employee assistance program providing mental health and wellbeing support
Professional membership reimbursement (discretionary)
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