Hybrid IT Infrastructure Support Specialist, Full-time, English, German

at D-ploy GmbH

• Job title: IT Infrastructure Support Specialist, Full-time, English, German
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: VMware
• Location requirements: Hybrid, Prague, Czech

About the role

• IT Infrastructure Support Specialist managing Windows Server environments and overseeing VMware ESXi infrastructure. Collaborating with teams to ensure smooth incident resolution and system administration tasks.

Responsibilities

• Manage and maintain Windows Server environments (installation, configuration, patching, upgrades, monitoring).
• Operate and oversee VMware ESXi hosts and virtual machine infrastructure.
• Administer Active Directory, Group Policy, user/group management, permissions.
• Monitor server health, performance, capacity; respond to alerts, diagnose and resolve incidents.
• Work with backup/recovery solutions, disaster recovery procedures.
• Assist in configuration, management and troubleshooting of infrastructure services (including storage, networking basics, virtualisation platforms).
• Collaborate with service desk, escalation tiers to ensure smooth incident/problem/service request resolution.
• Participate in remote support across clients, ensuring SLA compliance and high customer satisfaction.
• Document infrastructure, changes, run books, and contribute to standard operating procedures.
• Contribute to continuous improvement: automation, tooling, monitoring enhancements, standardisation.

Requirements

• Proven experience (3-5+ years) in infrastructure support / systems administration roles focusing on Windows Servers and virtualisation (VMware ESXi or similar).
• Experience with server monitoring tools, alerting and incident response.
• Ability to operate in managed services context: device-based service model, multiple client environments, standardised processes, documentation.
• Self-starter mindset, good organisational skills, ability to prioritise and manage workload.
• Good problem-solving skills, ability to work independently and as part of a remote team.
• Experienced working in multinational teams, i.e. sensitive of cultural differences and adaptable
• Fluency in English and German (spoken and written)
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits