Hybrid IT Infrastructure Analyst

Posted last month

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About the role

  • Monitor services, servers, and network (e.g., Zabbix/Grafana) and respond to alerts
  • Handle incidents and requests via Service Desk (ITSM Helix), meeting SLA targets
  • Administer Windows Server and Linux systems (users, permissions, services, logs)
  • Active Directory (accounts, groups, basic GPOs)
  • Basic networking: Structured cabling, TCP/IP, VLAN, DHCP, DNS, VPN, Wi‑Fi; connectivity checks and troubleshooting
  • Backup & restore (Windows File Server and TrueNAS) and routine verification
  • Virtualization (VMware/Hyper-V/Proxmox): creating/configuring VMs, snapshots, and templates
  • Patching (WSUS/apt/yum) and asset inventory/CMDB
  • Document procedures (runbooks) and contribute simple automations (scripts)
  • Support deployment/migration projects (network, servers, cloud) and contingency testing

Requirements

  • Technical course or ongoing degree in IT (Networks, Information Systems, Computer Science/Engineering, etc.)
  • 1–2 years of experience in support/infrastructure
  • Solid knowledge of operating systems (Windows/Linux) and networking
  • Technical English for reading manuals and troubleshooting

Benefits

  • Benefits card (multi-benefit card)
  • Meal allowance of R$45.00 per day (no payroll deduction)
  • Mobility allowance up to R$35.00 (no payroll deduction; may be subject to deductions as required by law)
  • Education assistance
  • Totalpass
  • Vittude (online therapy with 40% discount)
  • Christmas voucher
  • Bonus for achieving targets
  • Bradesco Health and Dental plan
  • Day off on your birthday
  • Life insurance

Job title

IT Infrastructure Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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