Hybrid IT Help Desk, Field Engineer

Posted 3 weeks ago

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About the role

  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.

Requirements

  • Must have 3 years minimum IT Help Desk or Field/ Onsite Engineer experience
  • Previous MSP experience
  • Reliable Transportation and Current Driver's license
  • Strong aptitude for Customer Service
  • Ability to self-schedule and project plan for small engagements
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Respond to emergency situations effectively, maintaining poise and focus
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience

Benefits

  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Job title

IT Help Desk, Field Engineer

Job type

Experience level

Mid levelSenior

Salary

$34 - $43 per hour

Degree requirement

Professional Certificate

Tech skills

Location requirements

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